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Customer service trainer • toronto on
- Promoted
Customer Service Representative
BMOToronto, ON, CA- Promoted
Customer Service Executive
CMC MarketsToronto, ON, CACustomer Service Representative
Randstad CanadaEtobicoke, Ontario, CACustomer Service Trainee
Abstract Management GroupNorth York, ON, CACustomer Service Representative
Interview HuntersToronto, ON, CA- Promoted
Customer Service Associate
Savers | Value VillageToronto, ON, CA- Promoted
Customer Service Fundraiser
Lamar Operations Inc.North York, ON, Canada- Promoted
- New!
Customer Service Representative
JukeboxToronto, ON, CACustomer Service Coordinator
Explore!Toronto, Ontario, Canada- Promoted
Customer Service Representative
University of Toronto PressToronto, ON, CA- Promoted
Manager, Customer Service
Meridian OneCapToronto, ON, CA- Promoted
Customer Service Associate
Savers / Value VillageToronto, ON, Canada- Promoted
Customer Service Representative
Annabella Bai - Desjardins Insurance AgentToronto, ON, Canada- Promoted
Customer Service Associate
SaversToronto, ON, CACustomer Trainer
Visier, IncToronto, ON, CanadaCustomer Service Representative
Primerica Financial ServicesToronto, Ontario, CanadaCustomer Service Representative
Sublime ManagementToronto, ON, CA- Promoted
Customer Service Manager
Axis CommunicationsToronto, ON, CA- Promoted
Customer Service Specialist
Canadian ManufacturingToronto, ON, CA- Vancouver, BC (from $ 80,045 to $ 91,314 year)
- St. John's, NL (from $ 42,900 to $ 80,933 year)
- Toronto, ON (from $ 64,940 to $ 80,712 year)
- Old toronto, ON (from $ 64,940 to $ 80,712 year)
- Calgary, AB (from $ 39,293 to $ 73,958 year)
- Montreal, QC (from $ 45,050 to $ 64,350 year)
- North York, ON (from $ 35,802 to $ 46,118 year)
- East York, ON (from $ 35,802 to $ 45,435 year)
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Customer Service Representative
BMOToronto, ON, CA- Full-time
Overview
Join BMO as a Customer Service Representative and deliver exceptional service to our customers and prospects. You will identify customer needs, provide advice, and support banking services through a collaborative, customer‑centric approach.
Responsibilities
- Identify customer needs and initiate referrals to BMO colleagues.
- Support customer requests for banking services, including handling transactions and inquiries.
- Welcome customers warmly and meet their banking service and transactional needs with seamless execution.
- Offer advice and guidance on available digital and self‑serve options to make banking with BMO easy, simple, and fast.
- Review customer profiles and engage customers in a needs‑based conversation to identify potential opportunities and address everyday banking and credit card needs.
- Escalate complex or unresolved customer situations to managers as required.
- Contribute to meeting branch business results and the customer experience.
- Support operational activities such as inventory management, escalated service requests, and filing.
- Manage, load, and reconcile cash transactions between treasury and branch units.
- Execute routine tasks within relevant service level agreements.
- Act as a key member of a collaborative and versatile branch and market team.
- Probe to understand customer personal banking and credit card needs, integrating marketing promotions and programs into conversations.
- Organize work information to ensure accuracy and completeness.
- Take initiative to find creative approaches that make each customer experience personal.
- Look for ways to contribute to the ongoing improvement of the overall customer experience.
- Work at multiple branches or through various channels based on market needs; schedule may differ week to week.
- Follow risk and compliance processes and policies to safeguard customers’ assets and privacy.
- Keep current with financial services marketplace, legal and regulatory environment, and uphold ethical standards.
- Maintain current knowledge of personal banking products and integrate into conversations.
- Identify and report suspicious patterns of activity related to money laundering.
- Comply with legal and regulatory requirements for the jurisdiction.
- Protect the Bank's assets in compliance with all regulatory and ethical requirements.
- Perform initial problem solving within given rules and escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications
Salary
Salary Range : $34,750.00 – $47,250.00
Pay Type : Salaried
Benefits
BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more details visit : BMO Total Rewards
About Us
At BMO we are driven by a shared purpose : Boldly grow the good in business and life. We create lasting, positive change for customers, communities and our people. BMO is committed to an inclusive, equitable and accessible workplace.
EEO Statement
BMO is an equal opportunity employer and we celebrate diversity. We do not accept unsolicited resumes from any source other than directly from a candidate.
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