Customer relations manager Jobs in Toronto, ON

Company Description

Webuild is an international construction company of civil engineering pioneers who have been at the forefront of the construction business for 120 years. With over 92,000 employees worldwide representing more than 125 nationalities, we are a global player with Italian roots, specializing in complex infrastructure—innovative and sustainable works that improve lives. Over the past century, we’ve built some of the world's most iconic infrastructure projects.

At Webuild, our DNA is rooted in Excellence, Integrity, Respect, Trust, and Sustainable Innovation. Guided by these values, our mission is to protect the planet, care for our people, inspire progress, share prosperity, and spark partnerships. Together, we’re building a better future—responsibly, inclusively, and with purpose.

About the Project

Pape Tunnel Underground Stations (PTUS), a vital segment of the Ontario Line, enhances connectivity, reduces congestion, and supports sustainable growth in Toronto. Webuild, in joint venture, leads this project—constructing 3.2 km of tunnel using advanced technology and two underground stations designed for future capacity, safety, accessibility, and seamless integration with Toronto’s transit network. More than construction, PTUS reflects our commitment to innovation and infrastructure that serves future generations.

To learn more about our project : Ontario Line - Pape Tunnel and Underground Stations (infrastructureontario.ca)

About the Job

We are hiring a Labour Relations Manager to join our Human Resources team on the Pape North Connect project. This position reports to the Human Resources Manager.

What You Will Be Doing?

The Labour Relations Manager is responsible for supporting the human resources initiatives as they pertain to the Project. This includes but is not limited to :

• Lead recruitment for positions within the Labour Relations portfolio, mainly including site staff such as Foreman, Pipe-layers, Labourers and Operators.
• Act as main point of contact and provide labour relations advice and consultation to managements teams, Site Superintendents, Foremen and unionized employees.
• Review all inquiries, concerns and needs of the unionized employees and respond and disseminate information accordingly in a timely manner.
• Support the performance management process for unionized employees by guiding site superintendents and foreman through the process.
• Ensure that the managers, company, and other related parties are operating within the requirements of the collective agreement(s).
• Prepare documentation requested by employees, such as employment verification letters etc.
• Maintain ongoing communication and regular site visits to support morale, escalate concerns, and keep field staff updated.
• Lead onboarding for unionized employees, including completion of new hire documentation.
• Maintain employee files, including training records and expiry dates, crew lists by project, active and inactive status, employee availability projections and seniority lists as per the company’s established processes and systems.
• Monitor hours of service to ensure remuneration is aligned with collective agreement.
• Participate in corporate-wide HR initiatives and support the development of improved employee relations across HR, including job specific training, health and safety training, and leadership training.
• Maintain record and tracking of crews, taking into consideration the superintendents request and the project needs. Move crews / people accordingly.
• Manage the grievance process, including investigations, hearings, and arbitrations, with a focus on timely and effective resolution.
• Ensure full compliance with labor laws, employment standards, health & safety regulations, and internal HR policies.
• Partner with legal and HR teams to interpret legislation, mitigate risks, and implement consistent policies across the project.

What We Are Looking For?

Why Choose Webuild?

Join the Webuild Life

At Webuild, we believe diverse perspectives drive innovation, strengthen teams, and lead to better outcomes. We welcome applicants of all backgrounds, including but not limited to women, visible minorities, Indigenous Peoples, persons with disabilities, and members of the LGBTQ2S+ community. If you require accommodation during the recruitment process, please let us know.