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Last updated: 2 days ago

Service Desk Analyst

CHC HelicoptersRichmond, BC, CA
Full-time

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely.We are dedicated to ou...Show more

Senior Data Analyst

CO_31 Bird Construction Management Services Ltd.Richmond, BC
Full-time

Senior Data AnalystReporting to the Manager, Business Intelligence & Analytics, the Senior Data Analyst will have a deep understanding of Data, AI, and Analytics solutions.You will be responsible f...Show more

Registered Massage Therapy

Thrive Physiotherapy Ltd.Delta, British Columbia
Full-time +1

Registered Massage Therapist – Thrive Physiotherapy (Delta/Surrey).Multidisciplinary clinic offering Physiotherapy, Massage Therapy, Chiropractic, Acupuncture, and Kinesiology.Flexible schedule – p...Show more

Auto Body Technician

MasterTechRichmond, BC, ca
Full-time

We are seeking qualified Auto Body Technicians for a busy collision repair facility in Richmond, BC.Reliable Technicians will join a productive team; providing quality repairs to damaged motor vehi...Show more

Registered Massage Therapist

Shellmont Massage and WellnessRichmond BC, British Columbia
Full-time +1

Registered Massage Therapist – Richmond, BC.We are a new, patient-focused clinic in Richmond dedicated to helping people move better and live pain-free.Our goal is to build a collaborative team of ...Show more

Department Manager - Electrical Safety

QAI Laboratories Ltd.Burnaby, British Columbia, Canada, V5J 5K5
Full-time
Quick Apply

Job Number: QAI-ELE-DEPMGR-01302026.Department Manager - Electrical Product Safety.SALARY RANGE: .Founded in 1995 by a group of experienced certification and testing experts, QAI is an independent ...Show more

 • Promoted

Payroll Analyst

Fraser HealthNew Westminster, British Columbia, CA
Full-time

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Responsible for providing financi...Show more

Quality Service Analyst

Community Living BCSurrey, BC, CAN
Full-time
Quick Apply

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!.Community Living British Columbia (CLBC) is a Crown corpo...Show more

Certified Personal Coach - Richmond BC

GOLFTECRichmond, BC, CA
Full-time
Quick Apply

GOLFTEC is the world leader in golf instruction with over 260 locations across the globe.As the #1 employer of PGA Teaching Pros, golfers of all ability levels can work with a golf expert to build ...Show more

Registered Massage Therapist

Reach Recovery and Performance Ltd.Delta, British Columbia
Part-time

We are launching a new rehabilitation and performance clinic in North Delta, BC, offering collaborative care.Our clinic focuses on active rehab, sports performance, and evidence-based care.Register...Show more

Business Analyst

Saltworks TechnologiesRichmond, BC, CA
Full-time
Quick Apply

Saltworks Technologies is a leading Canadian cleantech company solving two of the world's most pressing industrial challenges: water sustainability and critical minerals supply.We design and build ...Show more

Investment Advisor

0000050599 RBC Dominion Securities Inc.4720 KINGSWAY, TH 12:BURNABY
Full-time

Grow your business, your way – with RBC.As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours.Maybe you’ve dreamed of start...Show more

Automotive Finance & Wealth Specialist

Westminster ToyotaNew Westminster, British Columbia, Canada
Full-time

Westminster Toyota is seeking a Financial Services Manager / Senior Financial Advisor to join our high-performing team.This role is ideal for professionals currently working in banking, private len...Show more

Sales and Office Administrator

FASTSIGNSV3W 4Z9, Surrey, BC
Full-time

Are you a highly motivated individual with strong customer service and organizational skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for sal...Show more

Business Analyst – Project & Change Management

Parent OrganizationRichmond, BC, Canada
Full-time
Quick Apply

Job Title: Business Analyst Project & Change Management Job Type: Contract Location:Show more

Master Data Management Analyst and Specialist

London Drugs LimitedRichmond, BC, CA
Full-time

Master Data Management Analyst / Specialist.Location: Richmond, BC (Head Office).London Drugs is a leading Canadian retailer known for innovation, strong community values, and exceptional customer ...Show more

Massage Therapist ~ Recent Graduates Welcome

Severine Spa WellnessDelta, British Columbia
Full-time

Join Our Team at Severine Spa –.Registered Massage Therapist (Recent Graduates Welcome).Severine Spa, Delta Hotels by Marriott – Vancouver Delta, BC.Severine Spa is seeking a passionate Massage The...Show more

Technical Business Analyst, Salesforce

SemtechCAN, Richmond, BC
Full-time

The Technical Business Analyst, Salesforce sits within Semtech’s Sales Operations team and is the critical link between business stakeholders and the Salesforce platform delivery team.This is prima...Show more

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingRichmond, British Columbia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

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Service Desk Analyst

Service Desk Analyst

CHC HelicoptersRichmond, BC, CA
30+ days ago
Job type
  • Full-time
Job description

Reach Beyond

! CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Simplicity: Finding the most efficient way in everything we do
Agility: Moving quickly and decisively
Collaboration: Working together with candor and transparency
Innovation: Creating solutions and leading change
Ownership: Working with passion and doing what needs to be done

Role Summary

The IT Global Service desk is a 5X24 front line support role for CHC and is responsible for all end user issues and request. The primary objective of this role is to intake, categorize and resolve or escalate end user issues and requests on a global level. Some expectation of hands on support requirements within region.

Key Responsibilities

Key Responsibilities:

  • Provides primary IT support for all end user issues and requests
  • Tier 1, 2 support, addresses and resolves technical issues with internal clients for computer software and hardware issues
  • Resolves, L1.5 Application Functional issues using Knowledge base for all enterprise applications
  • Properly categorize and document user issues
  • Supports multi-channel intake process (Chat, Phone, Email, etc)
  • Proper use of knowledge documentation to resolve user issues
  • Helps identify issue trends and escalates to management
  • Initiates and facilitates Major Incident Management process for critical business impact issues
  • Provisions system access request issues as defined by Cyber-Security team
  • Assists with End Point asset inventory management
  • Assists with End Point OS and security updates as defined by management
  • Follows all IT principles when supporting end users
  • Works closely with all other IT departments to support CHC mission
  • Participate in Global and Local IT projects as directed by the IT Manager
  • Other duties as directed by the IT Manager

Qualifications, Skills & Attributes

Requirements:

  • Reasonable and working understanding of ServiceNow’s Core ITSM modules: Incident, Knowledge, Change
  • Strong organizational, analytical and problem solving skills,
  • Solid communication skills, both written and interpersonal,
  • Extreme focus on client satisfaction through resourcefulness and having excellent customer-focused mindset,
  • Very strong knowledge of PC operating systems, specifically Windows Suite, Microsoft Teams, and relevant applications – MS Office, Adobe Acrobat, etc.,
  • An understanding of data communications with respect to local and international area networks,
  • A working knowledge of TCP/IP, Active Directory, DNS and DHCP,
  • Ability to learn, understand, and apply new technologies as well as to effectively prioritize, schedule and execute tasks in a high-pressure environment,
  • Minimal international travel, Shift work and Overtime may be required.