Talent.com
Service Desk Analyst
Service Desk AnalystCHC Helicopters • Richmond, BC, CA
Service Desk Analyst

Service Desk Analyst

CHC Helicopters • Richmond, BC, CA
30+ days ago
Job type
  • Full-time
Job description

Reach Beyond

! CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Simplicity: Finding the most efficient way in everything we do
Agility: Moving quickly and decisively
Collaboration: Working together with candor and transparency
Innovation: Creating solutions and leading change
Ownership: Working with passion and doing what needs to be done

Role Summary

The IT Global Service desk is a 5X24 front line support role for CHC and is responsible for all end user issues and request. The primary objective of this role is to intake, categorize and resolve or escalate end user issues and requests on a global level. Some expectation of hands on support requirements within region.

Key Responsibilities

Key Responsibilities:

  • Provides primary IT support for all end user issues and requests
  • Tier 1, 2 support, addresses and resolves technical issues with internal clients for computer software and hardware issues
  • Resolves, L1.5 Application Functional issues using Knowledge base for all enterprise applications
  • Properly categorize and document user issues
  • Supports multi-channel intake process (Chat, Phone, Email, etc)
  • Proper use of knowledge documentation to resolve user issues
  • Helps identify issue trends and escalates to management
  • Initiates and facilitates Major Incident Management process for critical business impact issues
  • Provisions system access request issues as defined by Cyber-Security team
  • Assists with End Point asset inventory management
  • Assists with End Point OS and security updates as defined by management
  • Follows all IT principles when supporting end users
  • Works closely with all other IT departments to support CHC mission
  • Participate in Global and Local IT projects as directed by the IT Manager
  • Other duties as directed by the IT Manager

Qualifications, Skills & Attributes

Requirements:

  • Reasonable and working understanding of ServiceNow’s Core ITSM modules: Incident, Knowledge, Change
  • Strong organizational, analytical and problem solving skills,
  • Solid communication skills, both written and interpersonal,
  • Extreme focus on client satisfaction through resourcefulness and having excellent customer-focused mindset,
  • Very strong knowledge of PC operating systems, specifically Windows Suite, Microsoft Teams, and relevant applications – MS Office, Adobe Acrobat, etc.,
  • An understanding of data communications with respect to local and international area networks,
  • A working knowledge of TCP/IP, Active Directory, DNS and DHCP,
  • Ability to learn, understand, and apply new technologies as well as to effectively prioritize, schedule and execute tasks in a high-pressure environment,
  • Minimal international travel, Shift work and Overtime may be required.
Create a job alert for this search

Service Desk Analyst • Richmond, BC, CA

Similar jobs

Service Desk Analyst

GenBioVancouver, Metro Vancouver Regional District, CA
Full-time

Our Company is looking for a Remote Service Desk Analyst to provide technical support and help users resolve basic IT issues.In this role, you will assist employees or customers by troubleshooting ...Show more

 • Promoted

Service Desk Analyst (L1/Associate)

Sony Pictures EntertainmentVancouver
Full-time

Sony Imageworks Vancouver is seeking a Service Desk Analyst!.Sony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations.We ...Show more

 • Promoted

Senior Business System Analyst - delta

Presto Recruiting Solutionsdelta, bc, ca
Permanent

Senior Business Systems Analyst – Compensation & Claims Systems.Contract or Permanent | Canada | Remote).We are looking for an experienced.Senior Business Systems Analyst.This is a high-impact role...Show more

 • Promoted

Service Desk Analyst

Aecon ConcessionsVancouver, Metro Vancouver Regional District, CA
Full-time

Location: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia Canada.Operating Sector: Information Services.Position Title: Service Desk Analyst.If we can’t do ...Show more

 • Promoted

Service Desk Analyst

AngelaVancouver, Metro Vancouver Regional District, CA
Full-time

Long View Systems is a Canadian IT consulting and technology services company headquartered in Calgary, Alberta.The company provides modern technology solutions that help businesses improve efficie...Show more

 • Promoted

IT Service Desk Analyst

West Coast Reduction Ltd.Vancouver
Full-time

Posted Tuesday, March 10, 2026 at 7:00 AM.At West Coast Reduction, nothing is important to us.Because when there’s nothing left – that is when we’ve done our job.We collect food waste and by-produc...Show more

 • Promoted

Web3 Product Analyst - delta

SINOFYdelta, bc, ca
Full-time

We are a team of passionate Web3 enthusiasts turned venture capitalists, dedicated to investing in transformative startups.Our mission is to cut through the hype and support the creation of financi...Show more

 • Promoted

Software Business Analyst - delta

Alpha Bravo Developmentdelta, bc, ca
Full-time

We’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.We’re looki...Show more

 • Promoted

Oracle Developer - delta

HCLTechdelta, bc, ca
Full-time

The Product Specialist for Oracle EPM Cloud PBCS is responsible for overseeing and managing the implementation, customization, and support of the Oracle Enterprise Performance Management Cloud Plan...Show more

 • Promoted

Derivatives Analyst - delta

Haysdelta, bc, ca
Full-time

The Senior Derivatives Analyst will support derivatives operations by collaborating with internal and external stakeholders to enhance processes, ensure accuracy in trade verification, and maintain...Show more

 • Promoted

Statistical Analyst - delta

Tigermeddelta, bc, ca
Full-time

Collaborate with statisticians and data managers to ensure data accuracy and consistency.Support ad-hoc data requests, clinical data reviews, and data validation activities.Continuously improve pro...Show more

 • Promoted

IT Service Desk Specialist

First National FinancialVancouver
Full-time

Great location! Steps away from the main public transit station.Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!.Eligibili...Show more

 • Promoted

Senior Data Analyst - delta

BET99delta, bc, ca
Full-time

As a Senior Data Analyst, you’ll be at the forefront of strategic decision‑making—turning complex data into insights that drive business success.You bring deep analytical expertise, curiosity to ex...Show more

 • Promoted

URGENT - Lead Business Analyst, Technology Integration (Salesforce/SAP) - delta

VTRAC Consulting Corporation (WBE)delta, bc, ca
Permanent

Thank you for applying to VTRAC opportunities.Please email your resume as a MS-WORD document in confidence.Subject: Lead Business Analyst, Technology Integration (Salesforce/SAP), PERMANENT Hybrid....Show more

 • Promoted

Help Desk Analyst - Senior (Remote) JP850

PathlionVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed...Show more

 • Promoted

Power Desk Trader Analyst Position

Morgan StanleyVancouver, Metro Vancouver Regional District, CA
Full-time

Drive real-time trading on the power desk as an Analyst.Optimize physical power positions across the western US and Canada while navigating structured transactions in dynamic markets.This role requ...Show more

 • Promoted

Client Services Analyst

Aquanowvancouver, bc, ca
Full-time +1

Aquanow is a trading and technology company powering the next generation of financial services.We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate ...Show more

 • Promoted

Trade Support Analyst - delta

Luxoftdelta, bc, ca
Full-time

Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment.Will work closely with devel...Show more