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Communications associate Jobs in Kitchener, ON

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Communications associate • kitchener on

Last updated: 13 hours ago

Customer Service Representative

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

As a Customer Relations Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expe... Show more

 • Promoted

Sales Associate

StructubeWaterloo, ON
Full-time

Take your career to new heights at Structube!.STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories.We foster an inspiring work environme... Show more

Sales Associate

Foot LockerKitchener, ON, CA
Part-time

You recognize yourself when you enter one of our stores.You love to talk about athletic sneakers and apparel as much as you love to collect them.You always scope out the latest styles, and enjoy sh... Show more

Associate Advisor

Royal Bank of Canada>WATERLOO, Canada
Full-time

The RBC Dominion Securities (“RBC DS”) branch located in Uptown Waterloo is looking for an experienced Associate Investment Advisor or Associate Advisor to join a Premier advisory team by providing... Show more

 • New!

Internal Communications Specialist, Deloitte Global People (12 month contract)

DeloitteKitchener, ON
Temporary

Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Saint John, NB; Vancouver, BC; Victoria, BC; Winnipeg, MB.At Deloitte, ... Show more

Sales Associate

Foot LockerWaterloo, ON, CA
Part-time

You recognize yourself when you enter one of our stores.You love to talk about athletic sneakers and apparel as much as you love to collect them.You always scope out the latest styles, and enjoy sh... Show more

Warehouse Associate

WestburneKitchener, ON, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Warehouse associate

Randstad CanadaKitchener, Ontario, CA
Temporary
Quick Apply

Are you a detail-oriented individual looking to spark a new chapter in your career? We are currently seeking a motivated Warehouse Associate to join a leading distributor in the electrical supplies... Show more

Retail Store Associate

Savers / Value VillageWaterloo, ON, CA
Full-time +1

Job Title: Retail Store Associate.Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift operators in the ... Show more

Associate Advisor

0000050599 RBC Dominion Securities Inc.WATERLOO, Ontario, Canada
Full-time

The RBC Dominion Securities (“RBC DS”) branch located in Uptown Waterloo is looking for an experienced Associate Investment Advisor or Associate Advisor to join a Premier advisory team by providing... Show more

 • New!

AE - Stock Associate

AEOWaterloo, ON, Canada
Part-time

You can't buy product if it's not on the floor, right?! As a part-time stock brand Ambassador, you're an expert at keeping product moving from the Stockroom to the Salesfloor through shipment proce... Show more

Membership Sales Associate

Orangetheory Fitness 10018Waterloo, ON, CA
Full-time

Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined.Fastest-Growing Private Compan... Show more

Communications/Advocacy Officer

Cuso InternationalKitchener, Ontario
Permanent

This Volunteer Placement is Located in:.Eligibility: Open to Canadian Citizens and Permanent Residents of Canada only.As a volunteer, you will help design and implement communication strategies tha... Show more

 • Promoted

Sales Associate

Genuine Canadian CorporationKitchener, ON
Part-time

If you are a CURRENT Carter’s employee, do not apply via this external application.Search "Browse Jobs" in Workday to apply internally.As a Sales Associate, you will be the first face of the brand ... Show more

Communications/Advocacy Officer

Cuso InternationalWaterloo, Ontario
Permanent

This Volunteer Placement is Located in:.Eligibility: Open to Canadian Citizens and Permanent Residents of Canada only.As a volunteer, you will help design and implement communication strategies tha... Show more

 • Promoted

Claims Associate

Zurich Insurance CompanyWaterloo, ON, CA
Full-time

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global... Show more

Sales Associate

EssilorLuxottica GroupWaterloo, ON, CA
Full-time

Benefits/Incentive Information.At Sunglass Hut, we're always in the sun.You’ll find a dynamic space with endless possibilities to grow your career.We are a culture that wants to see you succeed, de... Show more

Store Associate

Giant TigerKitchener , Ontario, Canada
Full-time +2

At Giant Tiger, our mission is simple: help Canadians save more every day.We’re a Canadian institution rooted in our communities and built on 60+ years of success.Our store teams are the heart of o... Show more

Sales Associate

Rogers CommunicationsKitchener, ON, CA
Full-time +2

Our branded retail team is at the heart of our success.We represent the welcoming spirit of our company.Our retail teams are outgoing and approachable individuals who understand how our products an... Show more

People also ask
Customer Service Representative

Customer Service Representative

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
As a Customer Relations Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!

So, what does a day in life of a Customer Care Representative look like?

  • Communicate with customers through inbound calls and chat and field queries.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customer's needs
  • Take a consultative approach with customers who are experiencing problems by owning the issue and its resolution
  • Use multiple computer systems to research products, services, common problems and solutions offered
  • Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
What we are looking for

So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, empathetic, energetic, bold and want to work in a customer-centric role with an amazing opportunity to make an impact on people's lives, you'll love this opportunity!
Requirements

  • You're at least 18 years of age
  • You must be physically living in and able to work in the Waterloo, Ontario office.
  • You can work between the hours of 6 AM and 10 PM EST, but have flexibility as business needs may change
  • You have Social Media experience
  • You have at least 6 months of customer service experience and you understand the value of coaching/feedback
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent English communication skills, both oral and written
  • You're comfortable working from home and have a suitable space with a hard-wired internet connection

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass pre-employment tests and an interview.

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.