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Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 ... Show more
Financial Security Advisor Trainee .Are you looking for a new career and are excited by the limitless opportunities financial services industry has to offer? What’s holding you back f... Show more
I am a compassionate, reliable, and licensed Personal Support Worker (PSW) with experience providing quality in-home care since the COVID-19 pandemic.I am CPR certified and committed to providing s... Show more
A - Canada Automotive Research And Development Center.Engineer - Design Release Engineer.Candidate Submission Limit Per Supplier:.The design release engineer will be responsible for the design, dev... Show more
We are looking to add 6+ compassionate PSWs to our team in Windsor & Essex County.About Amy's Helping Hands We are a locally owned family business in Windsor, Ontario, and serve all of Windsor ... Show more
At Sodexo, we believe our everyday actions have a big impact.We are seeking a reliable, safety-conscious Catering Service Worker & Driver to manage the end-to-end logistics of our corporate and... Show more
Personal Support Workers/Developmental Service Workers.Successful candidates must be willing to work 84 hours per week and must be willing to travel and live away from home when required (accommoda... Show more
Sensity is a not-for-profit organization providing services and programs to members of the deafblind community.We are recognized in Canada and around the world as a leader in the provision of Inter... Show more
Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories - Information Technology & Services - Legal Services - Technology - Consulting & Professional Services - Legal Assistance - Client Management - Billing Management - Document Automation - CRM Solutions - Cloud Solutions - Software - Legal Professionals - Professional Services - Agency Specialties - web-based software - legal - practice management - law firm management software - legal software - cloud-based software - time tracking - invoicing - case management - software as a service - and mobile app About the Role The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion. Hiring Manager Title SVP, Customer Success Functions - Operations
