Call centre supervisor Jobs in Brampton, ON

Job posting ID: 9136

Employment status: Regular part-time

Classification: ONA Plasma
Salary/Rate of pay: Starting $39.07

Application deadline: until filled

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular part-time Donor Centre Nurse to join our dynamic Collections team in our ON-Bramptondonor centre.

The Collections team is responsible for supporting Canadian Blood Services collecting donor blood and blood components in a safe manner to provide patients with lifesaving products every day. In this role, you will assist in the collection of blood and blood products ensuring adherence to all safety protocols, and all required documentation is carried out. You will play an integral part in building and promoting a positive donor experience and encouraging donations.

Formula for success

• Deliver an exceptional donor experience by using your strong communication and client service skills to conduct registration and confidential screening, ensuring eligibility and fostering trust.
• Educate and empower donors by providing clear information, instructions, and guidance on blood donations and other ways to support Canada’s Lifeline.
• Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
• You will apply your experience and training in phlebotomy to perform venipuncture according to established standards, monitoring donors for safety and comfort, and providing post-donation care and instruction.
• Ensure accuracy and compliance by maintaining complete and precise records across multiple systems, including screening, collection, product storage, sample preparation, and packaging for shipment.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.

Desired education and skills

• Completion of accredited nursing program and current license in good standing to practice as a Registered Nurse in the province is required.
• 2 years of experience working as a nurse is considered an asset as is a certification in First Aid and CPR.
• Previous experience as a preceptor or with coaching others is an asset.
• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

• Payment in lieu of vacation, holidays and benefits.
• Premiums paid according to the collective agreement
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services donor centers. Shifts include days, evenings, weekends, and statutory holidays.
• Physical requirements for the role include the ability to lift supplies and equipment in excess of 10 kg (22 lbs.).

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.