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Call centre supervisor Jobs in Brampton, ON

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Call centre supervisor • brampton on

Last updated: 8 hours ago

Bilingual Call Centre Representative

Arrow Workforce Solutionsbrampton, peel region, Canada
Full-timeFull-time

Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire).Training Period (First 6 Weeks):.Monday to Friday | 9:00 AM - 5:00 PM.Monday to Friday | 11:00 AM - 7:00 PM.Hybrid schedule: ... Show more

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

AFG Incbrampton, canada, Canada
Part-timePart-time

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible remote market research opportunit... Show more

 • New!

Centre Manager/Administrator

Oxford Learning Centres, Inc.Brampton, Ontario, Canada
Part-timePart-time

Part-time Learning Centre Manager Wanted.Oxford Learning Brampton Ebenezer.We're seeking a highly motivated, professional individual who loves working with kids to manage our Learning Centre.Work w... Show more

Service Centre Manager

New FlyerBrampton, ON, CA
Full-timeFull-time
Quick Apply

New Flyer and MCI are continuous leaders in the transit bus and coach industries.New Flyer is the largest transit bus manufacturer in North America, and MCI is North America’s public and private ma... Show more

Security Guard - Distribution Centre

UNAVAILABLEbrampton, peel region, Canada
Full-timeFull-time

We are North America's leading security and facility services provider with approximately 300,000 service personnel.At Allied Universal(R), we pride ourselves on fostering a promote from within cul... Show more

Order Picker - On Call/Evening Pharmaceutical Distribution Centre

McKessonbrampton, peel region, Canada

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl... Show more

 • New!

shift supervisor - Store# 04344, BRAMPTON POWER CENTRE

Starbucksbrampton, on, Canada

Job ID:** **Job Function:** Shift Supervisor **Job Category:** Retail Stores **Job Level:** Individual Contributor As a Starbucks Shift Supervisor, you will assist the store manager in executing ... Show more

Hair Stylist - Woodhill Centre

Great ClipsBRAMPTON, Ontario, Canada
Full-timeFull-time

Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you.Come Cut Hair at... Show more

Security Guard - Distribution Centre

Allied Universalbrampton, peel region, Canada
Full-timeFull-time

We are North America's leading security and facility services provider with approximately 300,000 service personnel.At Allied Universal(R), we pride ourselves on fostering a promote from within cul... Show more

Centre Manager/Administrator

Oxford Learning Centres Inc.brampton, peel region, Canada
Part-timePart-time

Part-time Learning Centre Manager.Join us at Oxford Learning Brampton Ebenezer.We’re seeking a highly motivated, professional individual who loves working with kids to manage our Learning Centre.Wo... Show more

Club Attendant - Bramalea City Centre

GoodLife Fitness Centresbrampton, peel region, Canada

The Club Attendant is responsible for providing a clean, safe and friendly in-Club experience for all Members.Club Readiness : Ensure the Club is clean, tidy and Member ready at all times through p... Show more

Profit Centre Manager

Kotyck BrosBrampton, Ontario, Canada
CA$65,000.00–CA$75,000.00 yearlyCA$65,000.00–CA$75,000.00 yearly
Full-timeFull-time

As a Profit Centre Manager, you will develop and lead all business operations at the Profit Centre.The Profit Centre Manager is accountable for growing the business while sustaining consistent prof... Show more

Security Guard - Distribution Centre

Source Security & Investigations, Incbrampton, peel region, Canada
Full-timeFull-time

We are North America's leading security and facility services provider with approximately 300,000 service personnel.At Allied Universal(R), we pride ourselves on fostering a promote from within cul... Show more

Club Attendant - Bramalea City Centre

GoodLife Kidsbrampton, peel region, Canada
Part-timePart-time

Club Attendant - Bramalea City Centre - GoodLife Group# Careers## Club Attendant - Bramalea City CentreApply: Brampton, Ontario: Part time: Posted Today: JR ## **CLUB ATTENDANT****Who is a ... Show more

Centre Manager/Administrator

Oxford Learning Stoney Creekbrampton, peel region, Canada

We’re seeking a highly motivated, professional individual who loves working with kids to manage our Learning Centre.This is an in‑person role that requires commuting to the campus.Relocation packag... Show more

Call Taker

Breakaway StaffingWoodbridge, ON, CA
CA$22.00 hourlyCA$22.00 hourly
Quick Apply

We are looking for a Call Taker to work in Woodbridge, ON.Responsibilities: - Receiving telephone calls for pick-ups - Entering pick-up and delivery information into the dispatch system - Interact... Show more

Personal Trainer - Brampton Woodhill Centre

GoodLife Fitnessbrampton, peel region, Canada

Who is a Personal Trainer? Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to u... Show more

Order Picker - On Call/Evening Pharmaceutical Distribution Centre

MCKESSONbrampton, peel region, Canada

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl... Show more

BRAMPTON - BRAMALEA CITY CENTRE

Kitchen Stuff Plus Inc.brampton, peel region, Canada

At Kitchen Stuff Plus we know our success starts with the right people! We are an award-winning Canadian retailer of modern, unique, and affordable home solutions voted one of the GTA's best places... Show more

Supervisor

JD Sports Fashion PLCbrampton, peel region, Canada
Permanent, Full-timePermanent, Full-time

Job Type: Full-time, Permanent.JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal ... Show more

People also ask
Bilingual Call Centre Representative

Bilingual Call Centre Representative

Arrow Workforce Solutionsbrampton, peel region, Canada
1 day ago
Job type
  • Full-time
Job description

Location : Brampton ON, L6T 5M1

Employment Type : Full-Time Contract (Minimum 3 Months with Potential for Permanent Hire)

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

  • Monday to Friday | 9:00 AM - 5:00 PM
  • 100% onsite training required

After Training:

  • Monday to Friday | 11:00 AM - 7:00 PM
  • Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

  • Reliable high-speed internet connection (minimum 50 Mbps upload speed).
  • Quiet and professional workspace.

Position Overview

We are seeking Bilingual Customer Service Representatives (English/French) to join a fast-paced customer support team in Brampton. As an Omni-channel Customer Service Advisor, you will provide exceptional customer support through multiple communication channels, including phone, chat, and email.

The successful candidate will assist customers with shipment inquiries, provide timely updates, resolve service issues, and ensure a positive customer experience through strong communication, problem-solving, and multitasking skills.

Key Responsibilities

  • Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
  • Manage multiple customer interactions simultaneously, including handling up to three chats at once.
  • Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
  • Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
  • Schedule pickup requests using internal systems and provide accurate pricing information when required.
  • Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
  • Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
  • Identify opportunities for additional services and support sales lead generation initiatives.
  • Follow established customer service processes, quality standards, and performance metrics.
  • Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

  • Fluently bilingual in English and French (spoken and written).
  • Previous experience in a call centre, customer service, or contact centre environment.
  • Strong communication skills with excellent telephone etiquette.
  • Ability to manage multiple tasks and conversations in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Ability to handle difficult customer interactions professionally.
  • Excellent written communication, grammar, and attention to detail.
  • Strong team player with a positive attitude and high energy level.
  • Ability to work independently and meet performance targets.
  • Knowledge of Canadian geography is an asset.

Technical Requirements

  • Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
  • Strong computer literacy and ability to navigate multiple systems simultaneously.
  • Ability to successfully complete an eSkills assessment, including:
  • Typing speed assessment (minimum 38 WPM with 90% accuracy).
  • Written communication and grammar assessment.
  • Multitasking and system navigation simulation.

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