Call centre supervisor Jobs in Brampton, ON

With more than 90+ years of industry experience, New Flyer and MCI are continuous leaders in the transit bus and coach industries. New Flyer is the largest transit bus manufacturer in North America, and MCI is North America’s public and private market motor coach leader. Both companies draw upon their innovation, expertise, and a network of fabrication, manufacturing, and service centers across the United States and Canada to deliver innovative mobility solutions and technology that meets the demands of communities today and into the future.

Position Summary:

NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area.

We are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and play a key role in building the team, establishing processes, supporting facility readiness, and creating a high-performing service operation from day one.

The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities, Human Resources, and other business functions throughout the startup and operational phases.

WHY JOIN US:

• Be part of a team leading sustainable bus and motorcoach solutions
• Competitive Wages and comprehensive benefit package with Immediate benefit eligibility.
• Paid holidays and vacation
• Registered pension plan with generous company match
• Passionate about creating a better product, a better workplace, and a better world
• Inclusive workplace culture that values and empowers team members.
• On-the-job training in a continuous learning environment (we invested $11.6 million in 2025)
• Advancement opportunities within our family of companies

What You Will Do:

Site Startup & Business Launch

• Support the successful launch of the Brampton Service Centre.
• Partner with project stakeholders on facility readiness activities.
• Assist in developing operational processes and workflows.
• Support equipment installation, operational planning, and site commissioning activities.
• Participate in workforce planning and recruitment activities to build the site team.
• Establish a strong culture focused on safety, quality, accountability, and customer service.

Leadership & People Management

• Recruit, develop, and lead a team of technical and support employees.
• Create a positive and engaged workplace culture.
• Provide coaching, performance management, and employee development support.
• Ensure compliance with company policies, employment legislation, and workplace standards.
• Partner closely with Human Resources on employee relations, staffing, and talent development initiatives.

Service Operations

• Oversee daily service center operations including warranty, repair, inspection, and facility maintenance activities.
• Ensure work is completed safely, efficiently, and to customer expectations.
• Support scheduling, resource allocation, labour utilization, and productivity management.
• Monitor operational performance and implement continuous improvement initiatives.
• Drive strong quality and customer satisfaction outcomes.

Customer Support

• Maintain strong working relationships with internal and external customers.
• Act as a primary point of contact for operational issues and service delivery concerns.
• Support customer acceptance activities and warranty-related work.
• Ensure timely resolution of service issues.

Safety & Compliance

• Promote a strong safety culture and ensure compliance with all regulatory requirements.
• Support workplace inspections, incident investigations, corrective actions, and safety initiatives.
• Ensure operational readiness and ongoing compliance with company standards and industry requirements.

What You Need to be Successful:

• Minimum 5 years of leadership experience within a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment.
• Experience leading technical or skilled trades employees.
• Proven ability to manage operational performance and business results.
• Strong customer service and relationship management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Demonstrated experience building and leading high-performing teams.
• Proficiency with Microsoft Office and business systems.

Preferred Qualifications

• Experience launching or expanding a new facility, operation, or service location.
• Knowledge of heavy-duty vehicle maintenance, commercial transportation, transit, coach, truck, or related industries.
• Experience with warranty operations, service centres, field service organizations, or repair facilities.
• Post-secondary education in business, operations, engineering, transportation, or a related discipline.
• Trades certification or technical background considered an asset.

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do. NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

New Flyer is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates’ request.