Call centre supervisor Jobs in Winnipeg, MB

We are looking for a dynamic and organized Seasonal Garden Centre Manager to support the store in efficiently

running day-to-day operations during our peak season from mid April- mid June

This role is crucial in ensuring a high level of customer satisfaction, effective staff management, product maintenance and overall visual excellence

Garden Centre Managers work a 5 day schedule including 1 weekend day with the ability to travel to several locations

throughout Winnipeg 2 days per week

Responsibilities :

Operational Support :

Assist in overseeing daily activities, ensuring the garden center is well-maintained, set to planogram and visually appealing.

Contribute to inventory feedback, including receiving, stocking, rotating and merchandising of products.

Customer Service :

Provide excellent customer service by assisting customers, answering inquiries, and offering advice of plant availability & assortment

Collaborate with the team to create a welcoming and informative shopping environment.

Staff Supervision :

Build out daily plans of staffing duties, identifying training needs, and supervising seasonal staff.

Assist in schedule management and task allocation to ensure smooth operations and budgets are met

Conduct regular performance assessments and provide feedback & follow-up training as needed.

Sales and Strategy :

Contribute to the planogram execution for promotions and featured items.

Assist in monitoring and garden centre needs based on target quantities required to meet store budget goals

Quality Control :

Work with the team to ensure the quality and health of plant inventory.

Assist in managing, tracking and disposing of compromised product.

Administrative Duties :

Stay up to date on all administrative tasks, store procedures and other process documentation as assigned.

Qualifications :

Previous experience in a garden center, retail, or related field - 2 yrs minimum

Knowledge of plants, gardening, and landscaping practices.

Strong organizational and multitasking skills.

Excellent communication and interpersonal abilities.

Flexibility to work weekends and holidays during peak seasons.

Able to work a flexible 5 day schedule to support in store demands

Capable of working in a fast paced physically demanding environment that involves pushing, pulling, lifting up to 50 lbs and bending on a daily basis

Able to navigate various forms of technology from spreadsheets to apps to reporting tools in a mobile office environment.

We invite only those that meet the qualifications to APPLY with the interview process beginning mid February