Description

In compliance with the Mission Statement of The Salvation Army Hamilton Booth Centre, to minister to those in need and other persons affected by homelessness by practical assistance through a demonstration of Christian love and concern. Under the direction of the Program Manager, the Residential Worker will provide a service to residents / clients by ensuring their safety while interacting in a positive, supportive manner, make referrals to other day staff as appropriate and to protect the property of The Salvation Army Booth Centre.

KEY RESPONSIBILITIES :

Service Responsibilities

• Conduct initial screening of client seeking admission ensuring individual behaviour is of acceptable standard per Policy and Procedure manual.
• Complete client intake by assisting the client complete the Social Services intake form (pink sheet).
• Compare pink sheets to client file card, update or commence new card.
• Register clients, assign bed, and provide towel if required.
• Using discretion, depending on which shift you are working, provide meal tickets (or prepared bag lunches) according to approved procedures.
• Complete hourly security rounds of Main floor, Dining Hall, Kitchen and Dorms. Checking washrooms, stairwells, fire exits and doors.
• Complete security rounds of exterior of the Centre, checking the parking compound, exterior fire escape hourly.
• Record activities and incidents occurring during shift in a factual and concise manner using Log Book and / or Incident Book.
• Answer telephone and provide inquirer with necessary direction.
• Maintain cleanliness of Front Desk area inside and out, including the area where the food is stored.
• Contact emergency service personnel (ambulance and police) when needed.
• Complete incident reports, statistics / cash report before completing shift.
• Maintain confidentiality with regard to clients / staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• When necessary, call in relief workers according to procedures using on-call list.
• Bed checks to be done according to approved procedures (nights).

Organizational Responsibilities

Perform other duties as required.

WORKING CONDITIONS :

This is a permanent part-time position with 15 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break.

Shifts : 3 : 00 p.m. to 11 : 00 p.m., Saturday and Sunday, Statutory Holidays

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

EXPERIENCE AND KNOWLEDGE :

SKILLS AND CAPABILITIES :

Please include the Job Title and Ministry Unit in the email subject line.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.