Call centre supervisor Jobs in Hamilton, ON
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Call centre supervisor • hamilton on
Last updated: 1 day ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 17 days ago
Drivenbrands is seeking part-time Contact Centre Representatives to work in their growing Contact Centre at our Corporate Head Office in Hamilton, Ontario.
This position involves inbound and o...Show moreLast updated: 30+ days ago
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Total Rewards : Benefits / Incentive Information.
LensCrafters is a place for visionaries.We’ve got a visi...Show moreLast updated: 12 days ago
Dedicated and customer-focused professional with proven leadership experience in the fast-paced food service industry.Skilled in supervising daily store operations, managing team performance, and d...Show moreLast updated: 30+ days ago
Ensure the Club is clean tidy and Member ready at all times through performing the following duties : .Thoroughly clean all equipment.
immediately report any maintenanceneeds.Wash dry and fold towels...Show moreLast updated: 30+ days ago
CARSTAR is seeking a part-time Contact Centre Representatives to work in their growing Contact Centre at our Corporate Head Office in Hamilton, Ontario.
This position involves inbound and outbound c...Show moreLast updated: 30+ days ago
At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families.
To learn more about Good Shepherd, visit our website at.This position ...Show moreLast updated: 30+ days ago
Quantum Collision is seeking an experienced and dynamic Collision Centre General Manager to lead our collision repair operations.
This position will be responsible for overseeing all aspects of the ...Show moreLast updated: 30+ days ago
Appointment Setter – No Weekends, Great Benefits!.THIS IS NOT A WORK FROM HOME POSITION.Call Centre Appointment Setters.Environmental Testing Department.
Your role will be to contact potential...Show moreLast updated: 30+ days ago
A premier event hospitality company in Ontario is seeking an Event Supervisor to lead service during events at the Hamilton Convention Centre.
This role involves ensuring exceptional guest experienc...Show moreLast updated: 3 days ago
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.We provide qualit...Show moreLast updated: 30+ days ago
Unlock your Passion for Childcare : Join Umbrella Familys Legacy of Excellence!.Empathy compassion care patience and educating with purpose are some of the core values for educators Umbrella Family....Show moreLast updated: 12 days ago
Supervisor, Risk Delivery Centre.At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities wo...Show moreLast updated: 11 days ago
At Ornge, we believe that ordinary people can do extraordinary things.Each day, we connect communities with critical care across Ontario, Canada.
In the air and by land, our teams deliver equity in ...Show moreLast updated: 1 day ago
Team Manager, Call Centre Workforce Management.Posted Tuesday, January 13, 2026 at 5 : 00 a.Find Your Limitless with Reliance.
Team Manager, Call Centre Workforce Management,.Team Member and will be p...Show moreLast updated: 7 days ago
Plan, organize and direct tasks completed by employees engaged in the sale of plants, flowers, trees, shrubs and garden supplies.Show moreLast updated: 30+ days ago
We want you to be able to grow your career at Guardian in the direction you choose.Educators, families, and children, working daily to put smiles on young faces.
Lead your ongoing professional devel...Show moreLast updated: 6 days ago
Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performanc...Show moreLast updated: 30+ days ago
Early Years Facilitator / Site Supervisor Children and Family Services.Posting # : 4229 Posting Date : December 16, 2026, Posting Closing : Until Filled.
Wesley is a long-standing local non-profit and a ...Show moreLast updated: 30+ days ago
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CAFull-time
Quick Apply
Contact Centre Representative
Driven BrandsHamilton, ON, CanadaPart-time
Store Manager- Burlington, ON
LensCraftersBurlington, Halton Region, CAFull-time
supervisor
Tim HortonsHamilton, ON, CanadaFull-time
Club Attendant Burlington Centre
GoodLife Fitness CentresBurlington, Ontario, CanadaPart-time
Contact Centre Representative
CARSTARHamilton, ON, CanadaPart-time
Cook -Men’s Centre
Good Shepherd CentresHamilton, ON, CANFull-time
Quick Apply
Collision Centre -General Manager
Quantum CollisionBurlington, ON, CanadaFull-time
Appointment Setter
Natural PurityHamilton, ON, CanadaFull-time
Event Supervisor : Premier Catering & Conventions
Carmens GroupHamilton, ON, CAPart-time +1
Profit Centre Manager
EMCO CorporationBurlington, Halton Region, CAFull-time
Relief Staff
Umbrella Family and Child Centres of HamiltonHamilton, Ontario, CanadaFull-time +2
Supervisor, Risk Delivery Centre
KPMG CanadaHamilton, ON, CAFull-time
CritiCall Call Agent
ORNGE Inc.Hamilton, ON, CAPart-time +1
Team Manager, Call Centre Workforce Management
Reliance Home ComfortBurlington, Halton Region, CAFull-time
GARDEN CENTRE / NURSERY SALES SUPERVISOR
Green Careers CanadaOntario, CAFull-time
Assistant Centre Director
Guardian Early Learning GroupHamilton, ON, CAFull-time
Collision Centre Manager
CSN CollisionHamilton, ON, CAFull-time
Early Years Facilitator / Site Supervisor Children and Family Services
WesleyHamilton, ON, CanadaFull-time +1
- Ottawa, ON (from $ 37,050 to $ 154,274 year)
- Toronto, ON (from $ 35,100 to $ 67,846 year)
- Old toronto, ON (from $ 29,250 to $ 65,610 year)
- Montreal, QC (from $ 33,516 to $ 63,500 year)
- Mississauga, ON (from $ 52,650 to $ 58,902 year)
- Brampton, ON (from $ 41,535 to $ 56,843 year)
- Winnipeg, MB (from $ 31,850 to $ 55,000 year)
- Edmonton, AB (from $ 35,100 to $ 55,000 year)
- Vancouver, BC (from $ 34,574 to $ 52,950 year)
- West Vancouver, BC (from $ 34,574 to $ 52,950 year)
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CA17 days ago
Job type
- Full-time
- Quick Apply
Job descriptionEducation / qualifications : Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager) Core capabilities : People leadership, coaching, performance management, and change delivery KPI-led operations management and continuous improvement (Lean / Six Sigma exposure is beneficial) WFM fundamentals (forecasting, scheduling, real-time management, adherence) Quality assurance, training design, escalation / complaints management, and CX improvement Strong stakeholder management across Operations, IT, Compliance, Sales, and HR Systems / tools (varies by role) : CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools) Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP - Group RRSP Group Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Training & Development
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities
- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province / territory dependent)
Requirements
Benefits