Description
Driven Brands is looking for a customer service representatives to join our growing team! The ideal candidate can commit to a minimum of 30 hours / week and can provide open availability.
The starting wage for this position is $18.20 / hour plus incentives.
Responsibilities
- Function as an expediter of all incoming calls
- Answer customer inquiries
- Work closely with the Contact Centre Team to implement project initiatives
- Ensure the proper processes are being following and task deadlines are being met
- Properly manage customer information utilizing internal data systems
- Flexible / adaptable to constant change
- Accurately communicate customer details to Franchisees
Qualifications and Competencies :
- Bilingualism (English / French) and / or Spanish is an asset
- Strong communication skills (reading, writing, speaking, listening)
- Minimum 2 years of call centre experience
- Sales experiences is an asset
- Shows predominate skills in computer literacy
- Good organization and time management skills
- Works well in a fast paced environment
- Works well under pressure
- Experience in the automotive industry and asset (but not required)
Hours of Operation are :
- Monday-Friday : 7am-7pm
- Saturday : 9am- 5pm
- Sunday : 10am- 5pm
LI-Remote
DBCORP
LI-VF1
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