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Behavior analyst • delta bc

Last updated: 3 days ago

Service Desk Analyst

CHC HelicoptersRichmond, BC, CA
Full-time

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely.We are dedicated to ou...Show more

Credit & Collection Analyst

Natures Path FoodsRichmond, BC VXW, CA
Full-time

Releasing and holding purchase orders based on the status of the account.Reviewing and matching the conditional expense in SM1.Working closely with the sales team and brokers regarding approved, de...Show more

E-Commerce Manager

BlackboxMyCarRichmond, BC, Canada
Full-time
Quick Apply

We are seeking an experienced eCommerce Manager to join our dynamic marketing team.This role is crucial for managing our marketing team while optimizing our online sales and customer engagement cha...Show more

Inside Sales Manager - Revenue Operations

WhitecollarsRichmond, British Colombia, Canada
Full-time

Our client is looking for a highly structured and data-oriented Inside Sales Manager to oversee and enhance their inbound sales engine and refine their engineered sales processes.This position is r...Show more

Data Analyst

London Drugs LimitedRichmond, BC, CA
Full-time

London Drugs is a leading Canadian retailer known for innovation, strong community values, and exceptional customer experiences.With a proud promote from within culture, we offer an inclusive workp...Show more

IT Support Analyst - ERP & General Support

Nature's Fare MarketsDelta, BC, CA
Full-time
Quick Apply

Do you love healthy, organic products? Want to work in a fun environment that helps you grow and thrive? Come to work at Nature's Fare Markets.IT Support Analyst - ERP & General Support The Opportu...Show more

Marine Regulatory Compliance Specialist

SGSRichmond, British Columbia, Canada
Full-time

Oversee planning, scheduling, execution, and reporting of all mandated exercises, drills, simulations, and dry runs under the Emergency Response Plan, Oil Pollution Emergency Plan / Oil Pollution P...Show more

Payroll Analyst

Fraser HealthNew Westminster, British Columbia, CA
Full-time

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Responsible for providing financi...Show more

Business Analyst

Saltworks TechnologiesRichmond, BC, CA
Full-time
Quick Apply

Saltworks Technologies is a global leader in advanced industrial desalination and lithium refining.Our innovative machines produce clean water from high-strength industrial discharges and refine li...Show more

Community Inclusion Worker

Pacific Coast Community ResourcesDelta, BC, CA
Full-time
Quick Apply

About the Role As a Community Inclusion Worker, you will assist a person who requests support to participate in personal, social, vocational, and volunteer opportunities within the community.The se...Show more

Investment Advisor

0000050599 RBC Dominion Securities Inc.4720 KINGSWAY, TH 12:BURNABY
Full-time

Grow your business, your way – with RBC.As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours.Maybe you’ve dreamed of start...Show more

Foreman for Moving & Storage company

Burly Boyz Moving & StorageDelta, British Columbia, Canada
Full-time +1

If you like staying active and working with a team, this is a great fit! Burly Boyz Moving is hiring a BC Foreman at our Vancouver branch! Responsibilities include: driving a moving truck, protecti...Show more

Full Time Driver

HertzRichmond, British Columbia, Canada
Full-time
Quick Apply

Hertz cars while getting paid! Your general responsibilities include but are not limited to: Transports vehicles safely between airport and service center locations.Provide outstanding customer ser...Show more

Cabinet Shop Helper

Pro-Claim GroupRichmond, BC, CA
Full-time

Platinum Pro-Claim Restoration (PPCR).With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.When disaster strikes...Show more

Account Manager III

The Toronto-Dominion Bank (Canada)Richmond, British Columbia
Full-time

The role is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy.This role is accountable for expanding its portfolio a...Show more

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Service Desk Analyst

Service Desk Analyst

CHC HelicoptersRichmond, BC, CA
30+ days ago
Job type
  • Full-time
Job description

Reach Beyond

! CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Simplicity: Finding the most efficient way in everything we do
Agility: Moving quickly and decisively
Collaboration: Working together with candor and transparency
Innovation: Creating solutions and leading change
Ownership: Working with passion and doing what needs to be done

Role Summary

The IT Global Service desk is a 5X24 front line support role for CHC and is responsible for all end user issues and request. The primary objective of this role is to intake, categorize and resolve or escalate end user issues and requests on a global level. Some expectation of hands on support requirements within region.

Key Responsibilities

Key Responsibilities:

  • Provides primary IT support for all end user issues and requests
  • Tier 1, 2 support, addresses and resolves technical issues with internal clients for computer software and hardware issues
  • Resolves, L1.5 Application Functional issues using Knowledge base for all enterprise applications
  • Properly categorize and document user issues
  • Supports multi-channel intake process (Chat, Phone, Email, etc)
  • Proper use of knowledge documentation to resolve user issues
  • Helps identify issue trends and escalates to management
  • Initiates and facilitates Major Incident Management process for critical business impact issues
  • Provisions system access request issues as defined by Cyber-Security team
  • Assists with End Point asset inventory management
  • Assists with End Point OS and security updates as defined by management
  • Follows all IT principles when supporting end users
  • Works closely with all other IT departments to support CHC mission
  • Participate in Global and Local IT projects as directed by the IT Manager
  • Other duties as directed by the IT Manager

Qualifications, Skills & Attributes

Requirements:

  • Reasonable and working understanding of ServiceNow’s Core ITSM modules: Incident, Knowledge, Change
  • Strong organizational, analytical and problem solving skills,
  • Solid communication skills, both written and interpersonal,
  • Extreme focus on client satisfaction through resourcefulness and having excellent customer-focused mindset,
  • Very strong knowledge of PC operating systems, specifically Windows Suite, Microsoft Teams, and relevant applications – MS Office, Adobe Acrobat, etc.,
  • An understanding of data communications with respect to local and international area networks,
  • A working knowledge of TCP/IP, Active Directory, DNS and DHCP,
  • Ability to learn, understand, and apply new technologies as well as to effectively prioritize, schedule and execute tasks in a high-pressure environment,
  • Minimal international travel, Shift work and Overtime may be required.