Behavior analyst Offres d'emploi - Delta, BC

Job Description

The District Sales Executive orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district office and Expeditors network. The role is focused on attracting, closing local accounts and ensuring continual business growth within the District.

WHAT YOU DO:

Tasks and Duties

For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the on insite. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the District Sales Executive (DSE). This list may be edited to the specific job role.

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Build relationships with Customer & collaborate with regional team, Geo, and Knowledge Management resources
• Create value-added solutions for customer’s logistics needs, including Network Diagrams & Cost benefit solutions
• Support the transition of new accounts
• Support AR (accounts receivable) collection
• Own Credit setup process with new customers onboard
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge
• Involvement in local trade groups, as directed by the DSM
• Make 50 sales calls every month or as directed by DSM
• Make required number of joint calls as directed by DSM
• Meet required individual budgets
• Have diversified sales pipeline across verticals & Expeditors service
• Take on additional assignments as required, supporting company needs

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications

WHAT QUALIFICATIONS YOU BRING TO US:

This section lists desired qualifications for the job and may be edited to the specific job role.

• Oral and written proficiency in the English language
• Well versed with the trade market
• 2- 5 years of sales experience in the required market.
• Strong problem solving, organizational, and interpersonal skills
• Ability to work productively both individually and in a team environment
• Sense of urgency for goal achievement
• Self-motivated with ability to work in a fast-paced environment
• Strong rapport and relationship-building focused
• Empowered to make quick decisions in response to changing conditions
• Influences others to action
• Timeliness and accountability for results
• Presentation skills

WHAT WE EXPECT FROM YOU:

Expeditors Core Competencies

This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Job-Specific Performance Expectations

This section lists the core business-critical skills, knowledge, and behavior applicable to this job and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the PDC.

• Prospecting

Maintains a robust leads management and prospecting program that enables a healthy sales pipeline. This includes: Completing thorough customer research to qualify and validate good prospects, customizing cold calling scripts, and scheduling and executing adequate time for cold calling and scheduling new meetings.

• Call Activity

Proactive and organized for continuous and productive monthly call activity so that: calls are scheduled two weeks in advance, call schedule is full for the following week, completed call and joint call expectations are achieved monthly.

• Pipeline Management

Maintains a healthy pipeline with the right mix of opportunities (aligned with the district tactical business plan) at the different steps of the Team Selling Process. Is Persistent in contacting prospects and targets at the proper cadence to keep opportunities moving through the pipeline, and meets with new prospects weekly to ensure the healthy backfill of the sales pipeline.

• Closing & Revenue

Manages opportunities properly in order to close two opportunities monthly that meet or exceed global and regional growth expectations.

• Sales Skills & Sales Call Management

Competently and confidently navigates opportunities through each step of the sales process with the use of sales techniques (lines of questions, leveraging the network), and tools (network diagrams, business process flows, IISBs, etc.).