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Amazon flex Jobs in Vaughan, ON

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Amazon flex • vaughan on

Last updated: 7 hours ago

IVR/Amazon Connect Specialist

Connex Telecommunications Inc.richmond hill, york region, Canada

IVR / Amazon Connect Specialist.The IVR / Amazon Connect Specialist is responsible for the design, configuration, implementation, testing, and ongoing support of Amazon Connect contact centre solut... Show more

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Senior Manager, Paid Media

Recruiting in Motionvaughan, on, Canada
Permanent, Full-timePermanent, Full-time

Senior Manager, Paid Media (Digital Advertising) Location:.GTA - North Toronto / Vaughan Job Type:.Full-Time, Permanent About Our Client.Our client is a growing beauty and personal care company wit... Show more

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Walmart Produce Stocker Bolton

Walmart Inc.bolton, on, Canada

Support fresh produce service at Walmart Canada in Bolton, Ontario, using stocking, organization, and customer service skills.Keep displays ready throughout varied retail shifts.As a Produce Stocke... Show more

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Fashion Retail Customer Experience Associate

Fossilvaughan, york region, Canada

Shape exceptional customer experiences in fashion retail as a Seasonal Sales Associate, combining professionalism, adaptability, and a passion for helping people.Support Fossil sales goals through ... Show more

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Part Time Flex Sales Associate

Pandora Jewelryrichmond hill, york region, Canada
Part-timePart-time

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day.Our beautiful products empower people all around the world to express themselves.We are proud ... Show more

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Order Processor Vaughan Flex Pool

Fuze HR Solutionsvaughan, york region, Canada
PermanentPermanent

Process customer orders accurately as an Order Processor in Vaughan, using RF scanners and warehouse management systems across a flexible pool.Fuze HR Solutions is hiring Order Processors for a dis... Show more

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Outpatient Therapy Assistant for Growth & Flex Hours

SE Healthrichmond hill, york region, Canada

SE Health is seeking a casual Therapy Assistant to support SE Rehab Health Clinic in Richmond Hill for outpatient rehab programs.The role involves assisting therapists, working in a team, and poten... Show more

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Senior Developer - Cloud Applications

Cansel Group of companiesrichmond hill, on, Canada

We are seeking a highly experienced Senior Developer to lead the design, enhancement, integration, and modernization of the Digital Products Catalog (DPC) platform.This role will serve as the prima... Show more

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Senior Human Resources Business Partner

Toromont Catvaughan, york region, Canada

Support business performance as a senior Human Resources Business Partner through leadership coaching, employee engagement, and strategic people programs.Work four days with client groups or from y... Show more

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Operations Consultant - Flex

Sephoravaughan, york region, Canada
Full-time, Part-timeFull-time, Part-time

Store Name/Number: ON-Vaughan Mills (0858).Address: 1 Bass Pro Mills Dr, Unit #232, Ontario, ON L4K 5W4, Canada (CA).Position Type: Non-guaranteed hours.Vacancy Status: This position is for an exis... Show more

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Director of E-Commerce

CTG Brands Inc.vaughan, on, Canada

CTG Group is seeking a Director of E-Commerce to lead brand, campaign, and communications strategy across three companies: CTG, Giftcraft, and Malinda.The Director of E-commerce is responsible for ... Show more

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Amazon Area Manager II Operations

Amazon Inc.bolton, on, Canada

Lead Amazon fulfillment operations in Bolton, Ontario, using people leadership and data-driven decisions to protect safety, quality, and delivery performance.As an Area Manager II, you will oversee... Show more

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Operations Consultant - Flex

Sephora USA, Incvaughan, york region, Canada
Full-time, Part-timeFull-time, Part-time

Store Name/Number: ON-Vaughan Mills (0858).Address: 1 Bass Pro Mills Dr, Unit #232, Ontario, ON L4K 5W4, Canada (CA).Position Type: Non-guaranteed hours.Vacancy Status: This position is for an exis... Show more

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Part Time Flex Sales Associate

Pandoravaughan, york region, Canada
Part-timePart-time

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day.Our beautiful products empower people all around the world to express themselves.We are proud ... Show more

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Digital Marketing Specialist

TP-Link Canada Inc.richmond hill, york region, Canada
Full-timeFull-time

Headquartered in the United States, TP-Link is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi‑Fi devices.The company... Show more

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Senior Human Resources Business Partner

Toromont Industriesvaughan, york region, Canada

Support business performance as a senior Human Resources Business Partner through leadership coaching, employee engagement, and strategic people programs.Work four days with client groups or from y... Show more

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Estimating Electrical Engineer at Flex

Flextronics - The Flex Companyvaughan, york region, Canada

Enhance your career with Flex as an Estimating Electrical Engineer located in Vaughan, ON.Your role will focus on preparing cost analyses for manufacturing projects in relay and control panels esse... Show more

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Sr. Engineering Manager

Flexvaughan, york region, Canada

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity... Show more

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Applications Electrical Engineer (estimator)

493 Crown Technical Systems (Canada) UlcVaughan, ON, Canada
Full-timeFull-time

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027.If the intended spin occurs, this role ... Show more

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IVR/Amazon Connect Specialist

IVR/Amazon Connect Specialist

Connex Telecommunications Inc.richmond hill, york region, Canada
7 hours ago
Job description

IVR / Amazon Connect Specialist

The IVR / Amazon Connect Specialist is responsible for the design, configuration, implementation, testing, and ongoing support of Amazon Connect contact centre solutions. This role works closely with technical teams, business stakeholders, and clients to build and maintain IVR applications, call routing, contact flows, queues, agent configurations, reporting, and integrations.

Key Responsibilities

  • Design, build, configure, and maintain Amazon Connect contact flows and IVR solutions.
  • Configure queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent configurations.
  • Develop and support IVR functionality using Amazon Lex, AWS Lambda, APIs, and related AWS services.
  • Implement skills-based and attribute-based routing to support business and operational requirements.
  • Integrate Amazon Connect with CRM platforms, databases, APIs, and other third-party applications.
  • Support inbound and outbound voice solutions, call transfers, callbacks, voicemail, and self-service functionality.
  • Configure and troubleshoot contact attributes, Lambda integrations, routing logic, and error handling.
  • Participate in contact centre migrations from legacy or existing platforms to Amazon Connect.
  • Support solution design, requirements gathering, technical documentation, configuration, testing, UAT, deployment, and post-production support.
  • Troubleshoot call flow, routing, audio, agent, integration, and reporting issues across Amazon Connect environments.
  • Review CloudWatch logs and other AWS monitoring tools to identify and resolve technical issues.
  • Support Amazon Connect reporting, real-time metrics, historical metrics, Contact Trace Records, and dashboard requirements.
  • Work with Athena, QuickSight, or other reporting tools where required to support operational reporting and analytics.
  • Maintain technical documentation, configuration standards, call flow diagrams, and deployment procedures.
  • Follow change management and release processes when moving configurations between development, test, and production environments.
  • Work directly with business stakeholders and contact centre teams to translate operational requirements into technical solutions.
  • Provide technical guidance and support to administrators, operations teams, and other Amazon Connect resources.

Preferred Experience

  • Hands-on experience configuring and supporting Amazon Connect in production environments.
  • Strong understanding of IVR design, contact flows, queues, routing profiles, security profiles, and contact centre operations.
  • Experience with Amazon Lex, AWS Lambda, CloudWatch, APIs, and JSON.
  • Experience integrating Amazon Connect with external applications or CRM platforms.
  • Understanding of contact centre metrics including service level, ASA, occupancy, abandonment, handle time, and queue performance.
  • Experience with Contact Trace Records, Athena, QuickSight, or Amazon Connect reporting is an asset.
  • Experience supporting contact centre migrations, implementations, or platform upgrades.
  • Strong troubleshooting, documentation, communication, and stakeholder-management skills.

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