Records and Information Management Analyst

Company : CGL

Department : Records and Information Management

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : This role operates in English.

The Opportunity :

We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Records and Information Management (RIM) Analyst you will apply broad and specialized knowledge to assist the RIM Consultant and Sr Manager RIM Governance in executing, monitoring and reporting on RIM governance and program performance outcomes from business areas across the group of companies, and deliver trusted advice and counsel to non-conforming business areas.

You will perform research (industry, legal, best-practice), compile and report on key performance data. You will perform complex analytical and interpretive tasks, records reviews across a multitude of business functions, assist in assessing information risk, develop remediation action plans, and works with business partners to develop controls.

You will respond to inquiries, develop / deliver communications, deliver training, and assist in developing best practice processes / guidelines.

How you will create impact :

• Executes records reviews, documents findings, analyzes results, makes risk assessment recommendations; Assists business partners with remediation action plans, recommends solutions and controls.
• Proactively follows up with business partners to assess progress and ensure significant issues are addressed in a timely manner.

Documents and escalates issues to Sr Manager as needed.

• Provides risk analysis and assessment for business partner information process / practice and systems.
• Provides expert records and information management guidance and advice to business partners.
• Leads various non-project initiatives and resolution actions facilitating timely and effective completion.
• Develops communication messaging and general awareness communications for publishing via Source or via targeted emails to individuals or groups.
• Develops training and awareness content / materials. Effectively coaches, trains and provides support to information owners / custodians on records storage and handling process, concepts and methodologies.
• Keeps abreast of internal business and external statutory / regulatory changes to ensure the company-wide records retention schedule is maintained accurate and up to date.
• Performs annual RIM policy and guideline reviews, makes recommendations to Sr Management for modernization and updating

How you will succeed :

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team :

• You have 5 years of experience in administering institutional records / information management programs.
• You have a University Degree with preferred major / specialization in business management / administration.
• You have the ICRM Certified Records Administrator (CRA) designation. Having certification or training in risk management, CRM designation, ARMA or AIIM certificates in information governance, a Business Analyst accreditation or recognized equivalent, and CIP, LOMA or equivalent insurance certification is an asset.
• You have an extensive comprehension of records management principles and methodologies and proven ability to apply principles and theory to solve routine business challenges .
• You have strong knowledge of business / systems and comprehension of applications, procedures and workflows.

What you need to know :

You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.