Network Systems & Administrator (1 Year Contract)

Recipe Unlimited Corporation is Canada's leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey's, St.

Hubert, The Keg, Montana's, Kelseys, Pubs, Bier Markt, East Side Mario's, Landing Group, New York Fries, the Burger's Priest, The Pickle Barrel & Catering, State and Main, Elephant and Castle and Original Joe's.

With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada.

Variety isn't the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership.

Above all else, we believe in doing the right thing for our people, our communities and our planet.

The Network & Systems Administrator will be part of the RECIPE IT Operations team and will provide Tier 3 support to the restaurant network.

In addition to Tier 3 support the Network & Systems Administrator will be responsible for the security, management and monitoring of the restaurant network as well as assisting other teams in reviewing networking requirements for new projects.

The Network & Systems Administrator will work 9AM to 5PM with extended hours as required along with being on-call 24x7. The Network Administrator will interact with the RECIPE restaurants and internal teams and as such, excellent listening and communication skills are critical.

Responsibilities :

• Provide network support in all areas of the corporate office, restaurant, data center, and cloud network environments including : VPNs, firewalls, routers, switches, and wireless access points.
• Administering, monitoring, troubleshooting, configuring, enhancing and supporting existing voice, and contact center systems including : CUCM, Cisco Unity, and RingCentral
• Manage, create, and update Meraki security, wireless, and switch templates for RFCs, troubleshooting, and new infrastructure requirements
• Manage wireless network infrastructures and make recommendations on systems enhancements for optimization at restaurant level
• Complete and analyze wireless site surveys and participate in wireless network design where applicable
• Respond to LAN / WAN / Internet service outages with timely corrective actions as required and take overall responsibility for service restoration of LAN / WAN and network related Severity 1 / major business impacting outages.
• Work with Third-Party Providers / Technicians to assist in problem resolution of network and telecommunication issues when escalation is required
• Assist with provisioning of restaurant network equipment / configuration new site builds and upgrades to existing sites.
• Work with IT Operations teams to remediate network-related security vulnerabilities
• Coordinate planned system maintenance with internal department managers to ensure minimal impact to internal and external customers.
• Manage system alerts and provide after-hours and weekend support when necessary.
• Provide backup support for other members of the IT Team.
• Create, update, and maintain documentation of all network diagrams, processes, and practices
• Compares current processes to industry "best practice" and identifies opportunities to streamline and improve existing practices
• Identifies areas for cost reduction / avoidance and leads the process to realize savings and provide reporting of progress
• Maintenance and continuous improvement of monitoring and alerting systems

Skills :

• Related University / College Degree or equivalent hands-on technical working experience.
• Current hands-on technical working experience with Internet Protocol (IP) Network systems & technologies, including, but not limited to routing, switching, and firewalls
• Knowledge and technical working experience with Meraki full-stack networking solutions.
• Comprehensive knowledge of network / server operating systems including Cisco, Microsoft Windows, Server 2012+, Avaya / Nortel / Extreme Networks and Linux.
• Working knowledge of Microsoft Active Directory, DNS, and DHCP services
• Working knowledge of AWS (EC2, VPC, WAF, DirectConnect, CloudWatch, Cognito, IAM)
• Relevant cloud computing certification desired
• Working knowledge of VMWare vCenter, ESXi, and NSX
• Strong interpersonal skills
• Excellent oral and written communication skills with the ability to communicate technical concepts
• Strong analytical and problem-solving skills
• Ability to coach and manage others
• Demonstrated project management skills
• Strong customer service skills

What's in it for you?

• Flexible / Hybrid work environment
• You'd be joining a close-knit, innovative team of creative and energetic go-getters
• You'd be a part of Canada's largest full-service restaurant company that leads the industry in size and innovation
• 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
• A welcoming, fun and safe work environment founded on respect

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation.

For individuals that require accommodations please contact [email protected].