Manager Customer Service

A career in management at National Bank as a Customer Service Manager involves supporting your team in the transaction sector to create a positive impact and promote their professional development.

You will act as a leader and collaborate with branch management to ensure the branch runs smoothly, while providing daily coaching.

Your job

• Guide and coach the team of Advisors to identify clients' financial needs
• Promote the Bank's services and products and refer clients to the right people
• Build client loyalty by offering quality service and strong relationships
• Support your team of advisors in achieving goals by providing guidance and advice on best practices
• Explain to the team the rules set out for client segmentation, client referrals, transaction execution, risk management, regulatory compliance, and operating procedures.

Your team

You will report directly to the Branch Manager and work alongside other colleagues in both our branches in the financial district (King Street East and King Street West) .

With National Bank, you benefit from working with a large established company, covering an extensive territory with great potential, and enjoying flexible working conditions while helping local people build their lives.

Our training programs use on-the-job learning to help you master your role. Personalized training content is available to foster ongoing learning.

You'll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

Prerequisites

• College diploma, university certificate, or bachelor's degree in a related field
• Solid experience managing a team in the financial or banking sector
• Experience in business development and customer service
• Knowledge of financial products and services
• Proven coaching experience.

Languages : English

English

Skills

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Client-focused Critical Thinking Decision Making Diversity & Inclusion Emotional Intelligence Learning Agility Managerial Courage Mobilization Partner Development Problem Solving Resiliency Risk Management Strategy Execution Stress Management Transaction Advisory Services

Your benefits

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In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas.

Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first :

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We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!