Manager – Customer Service Print Solutions
The Opportunity
Currently seeking an experienced Customer Service Manager / Supervisor to lead a customer service team for a leading West Toronto Print manufacturer.
The ideal candidate will have exceptional leadership qualities, a strong understanding of customer service principles, and the ability to ensure a seamless experience for clients.
Position Description
- Lead and manage the customer service team to achieve departmental goals and deliver exceptional service levels.
- Develop and implement customer service policies and procedures to enhance customer satisfaction and retention.
- Train and motivate team members to maximize their potential and performance.
- Handle escalated customer inquiries or issues promptly and effectively, ensuring resolutions that align with company policies.
- Collaborate with other departments, such as sales and production to improve overall customer experience and resolve issues efficiently.
- Monitor and analyze customer service metrics to identify areas for improvement and implement necessary changes.
Experience
Proven experience in a customer service management / supervisory role within the print or packaging industry.
Qualifications
- Diploma / Degree in Business Administration, Marketing, or a related field.
- Excellent leadership and interpersonal skills with the ability to motivate and guide a team effectively.
- Strong problem-solving abilities and the capacity to handle challenging situations with diplomacy and professionalism.
- Exceptional communication skills, both written and verbal.
- Proficiency in customer service software and CRM systems.
- Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
Education
Diploma / Degree in Business Administration, Marketing, or a related field.
Customer Service Representative
F0B7; Customer service – service dispatchers use excellent customer service skills to speak with customers, answer incoming phone calls, manage customer problems, and address customer complaints. F0B7; Maintain Customer Files by adding customer information to digital systems and log informatio...
Client Solutions Manager, Private Client Services
Our Private Client Solutions team is growing! As the Client Solutions Manager reporting to the Vice President of Private Client Solutions, you will be working directly with clients in delivering the world-class customer service Gallagher is so well known for. You will effectively be handling a Priva...
Customer Service Part Time Computer Work from Home Job
Customer Service Part Time Computer Work from Home Job. Explore what is coming to market and help companies improve products & services. They want to know such things as what age group would most likely purchase the item they’re selling and what income bracket does that age group fall into? Mayb...
Customer Care Manager
They are very customer focused and are looking for a customer Care Manager to lead, coach and mentor a team of on-site customer care reps. The customer care manager works in conjunction with Project Management, Construction, Sales and Property Management for all company sites. The Customer Care Mana...
Gestionnaire, Architecture de Solutions Partenaires / Manager, Partner Solutions Architect
As a Manager of the team, within Amazon Web services (AWS), you will lead a team delivering customer success with our top SI, GSI, and ISV partners. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- a...
Customer Service Manager, $90K/yr
HPAccommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process....
general manager - financial, communications and other business services
Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions. ...
general manager - financial, communications and other business services
Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions. ...
Customer Care Coordinator and Manager
Customer Care Coordinator and Customer Care Manager. Customer Care Coordinator and a Customer Care Manager. Respond to all inquiries from members of the Customer Care team with respect to file reviews,. Check Tarion Warranty Programs website for "What's New", copy or insert into service program. ...
Senior Customer Success Manager, Service
As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and sol...