Technician, Deskside Support

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience.

This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Desktop Support Technician to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

The Desktop Support Technician is responsible for subject matter expert support for Microsoft Windows 10 and laptop computers, printers and peripherals and point of escalation for the L1 and L2 service desk teams.

They will work closely with other members of the information technology department to support all business and IT users and will perform job duties with minimal supervision.

This role is an in-office role and is responsible for hands on keyboard work with the office. This includes but is not limited to conference room equipment maintenance and setup, moves, adds and changes for users.

A Day in the Life

Point of escalation and for service desk team

All on-site hands and feet activities. (User moves and adds, conference room and digital signage support)

Responsible for End User related Change control activity

Problem management - root cause analysis and problem creation to drive down tickets and improve DSS processes

Provide backup support to the Email Administrator for Azure AD, M365 and MS Intune environments

Establishes and maintains a positive working relationship with all organizational departments to optimize working partnership and communication.

Document and maintain procedures according to departmental standards

Act as Deskside Support point of contact with Vendors

Document and maintain procedures according to departmental standards

Other duties may be assigned

Requirements

BA / BS degree preferred

1-3 years technical work experience in an IT Systems Support production environment supporting Windows 10 / 11

Ability to perform work in-person, on-site, 5 days / week in Sparks / Owings Mills, MD

Basic skills / knowledge of TCP / IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)

Basic skills / knowledge of Active Directory concepts and administration

Subject Matter Expert with System Center Configuration Manager

Scripting, Packaging and Deployment knowledge for applications and operating system changes

Experience supporting M365 / MS Office and a variety of WiFi-enabled devices

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans’ status or any other legally-protected factors.

Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.