Gestion Offres d'emploi - Toronto, ON

IPEX is one of the leading providers of advanced plastic piping systems in North America. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an

exciting opportunity

as

a Director, Order Management

This role is based in our

Oakville, ON

office and reports to Senior Vice-President, Sales.

Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!

Job Summary

The Director, Order Management (North America) will lead the transformation of the North American order to cash function, with strong focus on SAP S / 4HANA implementation, to achieve world-class service levels, automation, and customer satisfaction. The role is responsible for Order Management across Canada and the USA.

You will play a pivotal role in elevating process and capability in customer service operations, optimizing the use of SAP, and ensuring the highest level of customer satisfaction. The role requires not only leadership and strategic abilities but also specialized SAP knowledge, with direct experience in the implementation of SAP OTC.

You will contribute to the business by establishing clear long term Order Management strategies that 1) support business growth of double digit CAGR, 2) create re-engineered processes that leverage SAP and 3) leverages data across the Order-To-Cash process to deliver on our customer intimacy strategy. This role will design the Order Management standards and work with cross-functional partners for implementation.

Key Responsibilities

Design the future of Order Management

Lead the process re-design of order management, to standardize processes where applicable, and best leverage SAP.

Leverage best practises to standardize processes but recognizing that regional differences may apply and where rules may require some flexibility.

Develop a short- and long-term strategy and deployment plan, that focuses on customer engagement, capability building and cross-functional collaboration & process excellence.

Lead the development of order management systems, processes and resources to reduce cycle times through increased automation and application of digital technologies.

Design and implement people capability requirements, to support Order Management into the future.

Operational Excellence

Implement rigorous daily order management routines across the organization.

Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management.

Ensure cross-functional process integration to support effective order management flow.

Develop customer facing supply chain strategies, approaches and capabilities, such as CPFR, that enable alignment of IPEX and our customers supply chains. Where applicable, ensure data synchronization with customers using industry standards.

SAP process and capability – create deep SAP capabilities across the function.

Implement robust SAP process, capabilities and ways of working across the Order Management function.

Lead change management efforts across sales, IT, Supply Chain, and Finance to ensure successful adoption of new order processes and systems.

Implement robust OTC related data governance and audit processes.

Continuous Improvement

Implement a continuous improvement culture with root cause analysis of issues and clear actions.

Leverage business process management techniques (e.g., process mapping, gap analysis and Lean Six Sigma principles) to identify and prioritize areas of improvement across the order management and other dependant functions.

Facilitate communities of practice and knowledge sharing forums to ensure cross-functional alignment to new ways of working.

Support and lead other business solutions that are introduced to improve customer service and / or operational efficiency, (ie CRM, PIM, Customer Portal / Agent Portal)

End-to-End Analytics and Reporting

In partnership with IT, develop the digital strategy for order management.

Enable data-driven decision making across order management.

Drive best-in-class analytics capabilities to anticipate service and lead time challenges.

Job Requirements

10+ years of experience in various Order-To-Cash disciplines, working in top tier companies, in their respective field

5+ years’ experience leading cross-functional teams across multiple regions

Deep understanding of SAP OTC functionality

University degree in a Business-related discipline, Supply Chain Management, Operations or related field required. Master’s degree preferred.

Lean 6 Sigma (L6S) or Lean Management System (LMS) certified. Demonstrated success in implementing continuous improvement programs.

The ideal candidate will have led a full SAP S / 4HANA OTC implementation on the business side, including process mapping, change management, and post go-live optimization

Experience in digital OTC process and practices.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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