Pillar and Post is currently seeking a Part-time or Full-time Guest Services Agent / Bellperson to join our Front Office Team.
What you'll be doing :
Guest Services Agent :
- Register guests and assign rooms.
- Accommodate special request whenever possible.
- Assist in pre-registration and blocking of reservations when necessary.
- Check out guests on a regular ongoing basis.
- Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
- Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
- Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts;
maintain keys for rooms and issuance of safety deposit box keys.
Bellperson :
- Carries luggage for Guests checking in / out of the hotel.
- Assists with room deliveries for special occasion items, cards and any other special amenities which may be requested.
- Shuttles Guests to and from the downtown area or other various locations within the town as requested.
- Orients Guests to Hotel and services.
- Welcomes Guests to Hotel in a warm and pleasant manner.
- Provides assistance to Guests such as opening doors and providing directions.
- Assists with all Guests’ luggage.
- Assists concierge with maps, directions and information.
- Assists front desk with check ins / outs and answering telephones
- Performs minor maintenance when required.
- All other duties as assigned.
What you'll bring to the Team :
- 1-2 years front desk experience or similar experience preferred
- Reliable transportation to Niagara on the Lake
- Valid Drivers Licence & comfortable operating Company shuttle van
- Ability to work both 7 : 00am-3 : 00pm and 3 : 00pm-11 : 00pm shifts
- Excellent knowledge of the Niagara Region
- Comfortable interacting with Guests
- Ability to lift up to 50lbs as needed
What's in it for you :
- Complimentary meals each shift
- Discounts on hotel stays, restaurant visits, spa services and treatments
- Profit sharing
- Career advancement opportunities
- Company social events and recognition programs
Full-time Team Members additionally receive :
- RRSP Matching and Benefits
- Tuition reimbursement
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