guest service agent

Education

• Secondary (high) school graduation certificate

Work setting

• Staff accommodation available
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Judgement
• Organized
• Reliability
• Team player

Experience

• Experience an asset

Other benefits

• On-site housing options
• Other benefits

Support for newcomers and refugees

• Does not require Canadian work experience

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)