Director - Patient Flow, Bed Allocation, NRT and After-hours Operations

Across our three hospitals

and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities.

We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east.

We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.

We are also proud to be named one of Greater Toronto's Top Employers for 2022! Learn more at

FOR EXTERNAL APPLICANTS ONLY : As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital’s Workplace Health and Safety department.

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position.

Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Reporting to the Associate Vice President, Clinical Programs, this position is responsible for providing creative and effective leadership to Patient Flow, Bed Allocation, Nursing Resource Team (NRT) and After-Hours Operation across all sites of Scarborough Health Network.

The Director will adopt principles of IHI best practices as it related to optimizing access, flow and throughput for the corporation, ensuring alignment of processes within each component of the portfolio to promote effective system wide capacity management.

This includes all vision, strategy and execution aimed at reducing length of stay, optimizing inpatient and day hospital capacity, decreasing overutilization of hospital services, streamlining patient transfers internally and externally, strengthening, and expanding community partnerships and improving utilization of patient care.

This leader combines a deep understanding of hospital operations, system integration, developing and executing tactics to improve data literacy.

This role also works closely with our community partner and Ontario Health- Toronto / East to advance activities that promote seamless patient care across the continuum.

Responsibilities :

• Partner with key stakeholders to connect the work of programs and units to hospital wide flow strategies, revising the strategy as needed to optimize capacity to meet the hospital s day to day demand.
• Collaborate with Enterprise Analytics to lead the development of tools and processes needed to forecast, plan, and manage daily patient care activities related to patient access and flow.
• Lead surge capacity planning and develops short and long-term strategies to plan services that match capacity and demand and improve flow at a systems level.
• Provide oversight of system level patient movement, activities and performance ensuring patient repatriation is within the 48 hours target.
• Integrate knowledge of data analysis to understand utilization trends, operational benchmarks, staffing models and performance management related to access and flow.
• Partner with operational leaders to optimize the health professional workforce to prevent barrier to flow.
• Chair the Regional EPIC Patient Flow Working Group with accountability to the Regional EPIC Physician Council.
• Chair the Corporate Patient Flow Committee.
• Provide leadership to shift managers to ensure ongoing support for the corporation after-hours.
• Build quality improvement capabilities at all levels of the organization.

Requirements :

• Master s degree in a Health Field, business or related.
• Minimum 5 years experience in leadership and management within a healthcare environment including managing people and organization-wide initiatives, with demonstrated abilities in : critical thinking, process improvement, negotiation, creativity, flexibility, problem solving and strong analytic skills.
• Training in LEAN methodology preferred
• Understands the importance of and demonstrates commitment to fostering a culture of diversity, equity, and inclusion.
• Dynamic, creative, collaborative, inclusive, forward thinking, invitational leadership style
• Strong attention to detail and efficient time-management skills with the ability to establish clear priorities responsibilities and lead others establish priorities to address key strategic and emerging needs.
• Highly self-directed, work independently while collaborating well within a variety of internal teams and system partners.
30+ days ago