Customer Support Specialist

If you’re excited about helping people, solving problems, and making a difference, we’d love to hear from you! Ready to Join the Fun?

Come an Join us to be a Customer Support Specialist About Us : At American Income Life, we’re not just about providing insurance we’re about providing peace of mind to families across the country.

We’ve built a reputation on exceptional service, and we need YOU to help us continue delivering that WOW factor to our clients! As part of a fun, supportive team, you’ll get to make a real impact every day while enjoying a work environment that’s as dynamic as you are! The Role : As a Customer Support Specialist, you’ll be the friendly voice that makes clients feel cared for, supported, and heard.

Whether it’s answering questions, troubleshooting issues, or just making sure clients understand their benefits, you’ll be the go-to problem solver.

And guess what? You’ll have fun doing it! What You’ll Be Doing : - Connecting with Clients : Answer client inquiries via phone, email, or chat, and provide them with the info they need.

• Problem Solving : Find quick, creative solutions to customer issues and ensure their satisfaction. - Guiding Customers : Help clients understand their policies and make the most of their benefits.
• Building Relationships : Create lasting connections with clients by being approachable, empathetic, and reliable. - Collaborating : Work with internal teams to ensure seamless service delivery.
• Managing Tasks : Stay on top of customer requests and follow-ups, ensuring nothing falls through the cracks. Who You Are : - People Person : You love interacting with others and have a knack for making people feel comfortable.
• Communication Pro : Whether over the phone or in writing, you get your point across clearly and confidently. - Problem Solver : You’re resourceful, quick on your feet, and enjoy turning challenges into opportunities.
• Empathetic & Patient : You understand every client is unique and deserves your full attention. - Tech-Friendly : You’re comfortable with computers and can quickly learn new systems.
• Bonus Points If You Have : - Experience in customer service, call centers, or client-facing roles. - An interest in insurance or financial services (don’t worry we’ll teach you everything you need to know!).
• A positive attitude that makes every interaction enjoyable! Why You’ll Love Working Here : - Fun, Friendly Environment : We believe in working hard and having fun while doing it! - Flexible Work Options : Enjoy working remotely, allows you to work that fits your lifestyle.
• Growth Opportunities : We invest in your success with ongoing training and plenty of opportunities to advance. - Great Pay & Perks : Competitive Commission based salary, performance bonuses, and comprehensive health benefits are just the start.
• Supportive Team : Join a company that values you as much as we value our clients. You’ll feel like part of the family! How to Apply?
• Submit your resume and a short note about why you’d be an awesome fit for the Customer Support Specialist role at American Income Life .

Let’s make amazing things happen together! We can’t wait to welcome you to the AIL family! This job ad is fun, engaging, and crafted to appeal to candidates who enjoy helping others and want to be part of a positive, people-first work culture. Powered by JazzHR