Contact center manager Jobs in Toronto, ON

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 400+ collision repair Centers across Canada, USA and Italy.

Job Summary:

The Autobody Shop Manager for a collision center is responsible for overseeing all aspects of the autobody repair process within the collision center. This role requires a combination of technical expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are completed efficiently, safely, and to the highest quality standards while maintaining excellent customer satisfaction levels.

Key Responsibilities:

1. Team Management:

- Supervise and lead a team of autobody technicians, painters, estimators, and administrative staff.

- Provide guidance, training, and support to staff members to ensure they perform their duties effectively.

- Foster a positive and collaborative work environment that encourages teamwork and professional growth.

2. Workflow Management:

- Coordinate and schedule repair jobs to optimize workflow and ensure timely completion of repairs.

- Allocate resources, including personnel, equipment, and materials, based on workload and priorities.

- Monitor progress on repair jobs and address any delays or issues that may arise to keep projects on track.

3. Quality Control:

- Implement and enforce quality control procedures to ensure that all repairs meet industry standards and customer expectations.

- Conduct regular inspections of completed repairs to verify quality and identify any deficiencies that need to be addressed.

- Work closely with technicians to resolve technical challenges and provide guidance on best practices.

4. Customer Service:

- Interact with customers to understand their repair needs, provide accurate estimates, and address any concerns or questions they may have.

- Maintain open lines of communication with customers throughout the repair process, keeping them informed of progress and any changes to the timeline or scope of work.

- Handle customer complaints or issues in a professional and timely manner, striving to achieve high levels of customer satisfaction.

5. Inventory and Supply Management:

- Manage inventory levels of parts, materials, and supplies necessary for autobody repairs.

- Establish relationships with suppliers and negotiate pricing agreements to ensure cost-effective procurement of materials.

- Monitor inventory levels and reorder supplies as needed to prevent disruptions to workflow.

6. Safety and Compliance:

- Enforce safety protocols and ensure that all staff members adhere to safety regulations and best practices.

- Stay informed about industry trends, regulations, and advancements in autobody repair techniques and equipment.

- Ensure that the collision center operates in compliance with relevant environmental, health, and safety standards.

7. Financial Management:

- Develop and manage budgets for the collision center, including operating expenses, labor costs, and capital expenditures.

- Monitor financial performance and implement cost-control measures to optimize profitability.

- Analyze financial reports and key performance indicators to identify areas for improvement and implement strategies to increase efficiency and revenue.

Requirements

Requirements:

• Bachelor's degree or equivalent experience in automotive technology, business management, or a related field.
• Previous experience in autobody repair, preferably in a managerial or supervisory role within a collision center.
• Strong technical knowledge of autobody repair techniques, materials, and equipment.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Superior customer service skills, with a focus on building positive relationships and exceeding customer expectations.
• Proficiency in computerized estimating systems and other relevant software applications.
• Strong organizational and problem-solving abilities, with a keen attention to detail.
• Knowledge of industry regulations and safety standards related to autobody repair.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

At CSN Collision, we’re always looking for passionate, skilled, and dedicated individuals who take pride in their work and want to be part of a collaborative and high-performing team. This posting is part of our ongoing efforts to proactively build a pipeline of talented professionals for future opportunities. If your background and experience align with what we’re looking for, a member of our team will reach out when a suitable opportunity arises.

By applying, you’ll be joining our talent community, giving us the opportunity to connect with you when the timing is right. We appreciate your interest in CSN Collision and look forward to potentially working together in the future.