Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada.
We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning
We play by the following rules :
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
Job Description
The Customer Operations Leader Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results.
They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers.
They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.
WHAT YOU'LL DO : Functional
Functional
- Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Proactively identify and anticipate customer expectations and needs
- Consistently identify areas for improvement, diagnose issues and work to resolve them
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
- Lead execution of payment experience, including maintenance of cash office and payment desk
- Open and close store as well as responsibility for managing sales floor
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority
People
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
- Support development of talent by providing feedback on team performance to managers
- Collaborate with others to drive flexible and just in time solutions
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to receive input
- Encourage others to freely share their point of view and be open to feedback
Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and / or the organization
Qualifications
WHO YOU ARE :
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Knowledge of provincial health and safety standards
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French / English) is required for all positions in Québec
Customer Operations Leader- Store Experience
The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. Support execution of experiential, marketing, and community elements of customer experience including social media, national and stor...
Cashier Part Time (KANATA)
With a career at The Home Depot, you can be yourself and also be part of something bigger.Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store.The front end associate will excel at processing transactions accurately...
Assistant Store Manager, Speciality
Opportunities for advancement within the companyAn employer that's involved in the communityTeamwork and ongoing trainingA comprehensive training program for all new hiresA student incentive programAnd much more!At RONA, over 22,000 employees let their passion blossom every day.Our teams from the RO...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...
Assistant Store Manager
As an Assistant Store Manager, you are expected to partner with your Store Manager (SM) to assist in leading the store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on dut...
Legal Administrative Assistant - Trademarks
Administrative Assistant or Legal Administrative Assistant Diploma with a minimum of 5 years experience in Intellectual Property with a focus on Trademarks. Legal Administrative Assistant – Trademarks. Europe, the Middle East, and Asia is currently seeking an experienced Legal Administrative Assista...
Customer Service Representative (Canada) – Day, Evening and Overnight Agent, 24/7/365
The Customer Service Representative (CSR) position is pivotal in facilitating the initiation of Teladoc Health Canada cases related to one or more medical services offered, alongside supporting Telemedicine consultations, and assisting Teladoc Health members & patients. Leveraging their expertise in...
Bilingual Team Leader, Accounts Receivable and Cash Management (Ottawa)
Join the Accounting Operations Team, in the Team Leader, Accounts Receivable and Cash Management position. A minimum of five (5) years of prior relevant experience with a minimum of two (2) years of supervisory/ project leadership experience as well as a demonstrated ability to lead teams, including...
Administrative Assistant, FCSS
If you want to make a difference in our community and have administrative assistant experience in a municipal environment, we welcome your application for our Administrative Assistant, FCSS. Administrative Assistant, FCSS (15 Month Term). As the Administrative Assistant, FCSS, you will:. Apply today...
Customer Service Representative - Bilingual (English/French)
Reporting to the Leader, Client Service Desk - the Customer Service Representative will provide end users and client support for all Managed Security Services. Customer Service Representative. Monitoring performance targets and service levels to ensure all Service Level Agreement (SLA) commitments a...