Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada.
We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning
We play by the following rules :
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
Job Description
The Customer Operations Leader Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results.
They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers.
They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.
WHAT YOU'LL DO : Functional
Functional
- Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Proactively identify and anticipate customer expectations and needs
- Consistently identify areas for improvement, diagnose issues and work to resolve them
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
- Lead execution of payment experience, including maintenance of cash office and payment desk
- Open and close store as well as responsibility for managing sales floor
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority
People
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
- Support development of talent by providing feedback on team performance to managers
- Collaborate with others to drive flexible and just in time solutions
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to receive input
- Encourage others to freely share their point of view and be open to feedback
Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and / or the organization
Qualifications
WHO YOU ARE :
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Knowledge of provincial health and safety standards
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French / English) is required for all positions in Québec
Customer Operations Leader- Store Experience
The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. Support execution of experiential, marketing, and community elements of customer experience including social media, national and stor...
Customer Service Representative
Customer Service Representative who will serve as the first point of contact supporting client's requests. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision. Superior ...
07533 Assistant Store Manager Ottawa, ON, Canada Posted on 03/07/2024 Be the First to Apply
As an Assistant Manager, you support the Store Manager in all areas and are responsible for all primary duties when the Store Manager is not present. COSMOPROF CANADA ASSISTANT STORE MANAGER. Your primary role as an Assistant Store Manager. Qualifications to be an Assistant Store Manager. ...
Licensed Store Manager
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. LensCrafters is the largest optical retailer in North Amer...
Assistant Store Manager (Rideau-Ottawa)
Store Manager to create an inclusive environment for customers as they explore the store and Knix’s product line. Support the store manager with hiring, training and developing an exceptional team. Experience planning + executing community events both in-store and out-of-store is an asset. We reach ...
Stage Experience Manager, Stores
As a Stage Experience Manager, Stores, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. Ensure all beauty advisors are properly engaging with all store brands visiting the store. This role regularly su...
Senior Assistant Store Manager
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in a...
Assistant Store Manager
Responsibilities - Assist the Store Manager in overseeing daily retail operations - Manage and motivate store staff to achieve sales goals - Provide exceptional customer service and resolve customer complaints or issues - Implement visual merchandising standards to showcase products effectively - Mo...
Engineer and Team Leader – Digital Power Systems
Engineer and Team Leader – Digital Power Systems. Serve in various roles, including project leader and proposal leader. As team leader, you’ll be required to:. Working for BBA means being part of a team of talented people who have the passion to succeed and the drive to excel in order to provide fir...
Maintenance - Team leader
Become part of the AIM team, a growing team that over the years has managed to transform itself into a multi-faceted company whose business divisions include metal recycling (AIM Recycling), waste recycling construction (AIM Eco-Centre), welding assembly manufacturing (AIM Solder), demolition and di...