Administrative Assistant, FCSS

We are excited to recruit for the position of Administrative Assistant, FCSS (15 Month Term) . Apply today if you are a customer service focused administrative professional with attention to detail and the ability to balance multiple priorities.

This is a Part-Time position working 28 hours per week.

The successful candidate has a passion for working in a social service environment, is trauma-informed, compassionate and understands the importance of confidentiality.

You are an organized administrative professional with strong attention to detail and enthusiasm for making a difference.

You will support the Family & Community Support Services (FCSS) and Family Resource Network (FRN). You are eager to work independently as well as part of a team with flexibility and willingness to learn and take initiative on a variety of tasks and projects.

We are looking for someone who is passionate about Cochrane, with excellent customer service skills, a problem-solving nature, and a positive attitude.

You are flexible and adaptable and an empathetic and tactful communicator in all interactions. You are organized and time-management focused when supporting the department, residents, and external stakeholders.

If you want to make a difference in our community and have administrative assistant experience in a municipal environment, we welcome your application for our Administrative Assistant, FCSS.

Why should you consider working for us?

Our employees enjoy many perks including competitive public sector pay, professional learning and development opportunities and the opportunity to work with other talented municipal professionals.

As an organization, Cochrane has a focus on investing in people. This is not a boring municipality. We are growing into an organization with a focus on transparency, critical thinking, curiosity, reflection and innovation.

We support experimentation as part of the growth process and strive for continuous improvement. We are municipal employees, and we are accountable to all the residents of Cochrane.

Want to be a part of this exciting time?

As the Administrative Assistant, FCSS, you will :

• Play a key customer service role for the receiving, directing and responding to requests from internal and external customers.
• Review and prepares all documents, reports, agendas, presentations and other correspondence materials using the required MS Office applications.
• Develop and maintain a records management system (including classifying and coding electronic and hardcopy files).
• Schedule and coordinate meetings and appointments for internal and external stakeholders.
• Review, evaluate and distribute all incoming and outgoing correspondence and responds to specific inquiries.
• Maintain and monitor office equipment and supply inventory; places orders as required.
• Provide initial support and evaluates urgency of client needs and refers clients to internal agency programs.
• Attend and support various relevant internal and community committees, boards, coalitions and working groups.
• Develop and maintain statistics, client files and outcome measures to support the ongoing evaluation of FCSS and the FRN programs and services.
• Provide administrative and program registration support for FCSS and the FRN.
• Assist with the promotion of all FCSS and the FRN programs and services. Works as part of a team to design and maintain print materials, social media and website pages.
• Reserve, coordinate and communicate facility bookings of FCSS and the FRN space for external agency requests. Ensures appropriate keys / accesses are available;

complete necessary documentation for facility bookings and provides orientation for facilities.

• Balance register / point of sale terminal and complete a daily bank deposit slip.
• Participate in Emergency Social Services in the event that the Town initiates the Municipal Emergency Plan.

If many of the following characteristics and skills describe you, we want to meet you!

• Completion of a post-secondary program in the Administrative profession or equivalent education and experience in related environment
• 1 to 3 years related administrative experience
• Experience in performing general clerical duties, cash receipting and answering inquiries from the public
• Demonstrated excellent customer service and problem-solving abilities
• Ability to work independently, prioritize and adapt to a changing pace and environment while managing one’s time
• Strong oral and written communication skills, with excellent work ethic and commitment to a high level of customer service
• Related experience in a municipal environment an asset
• Related experience in a public sector environment an asset
• Previous work and / or volunteer experience working in the Human Services field with social issues dealing with Child Welfare, Social Assistance, Seniors Services and Affordable Housing issues an asset

We are committed to providing a healthy and safe work environment for all our employees. You will take reasonable care to protect your health and safety and that of others present at worksites, perform work safely, follow all relevant health and safety legislation, directives and procedures and attend all identified orientations and training.