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Crm developer Jobs in Hamilton, ON

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Crm developer • hamilton on

Last updated: 4 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Sr. Advisor, Product Management

TransUnionBurlington, Canada
CA$131,000.00–CA$182,000.00 yearlyCA$131,000.00–CA$182,000.00 yearly
Full-timeFull-time

This role sits at the intersection of data, risk, and user experience, requiring deep collaboration with technology, data partnerships, sales, marketing, operations, legal, and go-to-market teams.T... Show more

B2B Sales Representative: Business Development

Waste Connections, Hamilton
CA$55,000.00 yearlyCA$55,000.00 yearly
Full-timeFull-time

The Outside Sales Representative – Business Development plays a key role in driving growth by identifying, developing, and securing new business opportunities within an assigned territory (East Ham... Show more

Sr. Specialist, AI Solutions Developer

L3Harris TechnologiesWaterdown, Ontario
CA$90,000.00–CA$140,000.00 yearlyCA$90,000.00–CA$140,000.00 yearly
Full-timeFull-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ... Show more

Software Developer (ERP/CRM/Platforms) – Junior - MSON #7

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada
Full-timeFull-time

Software Developer (ERP/CRM/Platforms) – Junior.We are seeking a motivated Junior Software Developer to support the development, customization, integration, and maintenance of enterprise applicatio... Show more

Financial Services Associate - Work From Home

AO Garcia AgencyHamilton, Ontario, Canada, L8P
RemoteRemote
Full-timeFull-time

You assess needs, teach options, and stay in the relationship after the first meeting.Admin is part of the job: notes, appointments, CRM hygiene.If that is your default setting, apply. Show more

Gift Processing Specialist, Canada

World RenewBurlington, Ontario, Canada
Full-time +1Full-time +1

Title: Gift Processing Specialist, Canada .Gift Processing   .Gift Processing Administrator.Full time, Hourly .In-Office, Burlington, ON .The Gift Proce... Show more

Outside Sales Representative

NedcoBurlington, ON, CA
CA$75,000.00 yearlyCA$75,000.00 yearly
Full-timeFull-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Business Systems Developer

Grantek Systems IntegrationBurlington, Ontario, Canada
Full-timeFull-time

IT, Platform Engineering, Data & Analytics, and Business Process teams to deliver secure, scalable, and efficient internal digital solutions.Develop, enhance, and maintain internal business app... Show more

Regional Wholesale Representative

VG MeatsHamilton, ON, CA
CA$75,000.00 yearlyCA$75,000.00 yearly
Full-timeFull-time
Quick Apply

Join Our Team as a Regional Wholesale Representative at Harvest to Gather (Rowe Farms, VG Meats, Olliffe Butchers) We’re excited that you’re considering an opportunity with us, and we h... Show more

Account Executive (Inbound - No Cold Calling)

Better TalentHamilton, Ontario, Canada
CA$72,000.00 yearlyCA$72,000.00 yearly
Full-timeFull-time

RevWhisper is a fully managed Airbnb revenue and listing optimization service for short-term rental operators, including hosts, co-hosts, and property management companies.We help our clients incre... Show more

Commercial HVAC Sales Representative

GTA ConceptsBurlington, Ontario, Canada
Full-timeFull-time

Commercial HVAC Sales Representative.Niagara West office / Eastern Ontario territory | Hybrid | $70,000 base plus commission, benefits and RSP match.You understand commercial HVAC projects and... Show more

Software Developer

Evertz Microsystems LimitedBurlington, ON, CA
Full-timeFull-time
Quick Apply

We're looking for a self-driven engineer to join a highly technical team building state-of-the-art technology for a fast-moving, evolving product.This role spans dozens of disciplines, vendors, and... Show more

Software Developer

LiburdiHamilton, ON, ca
CA$65,000.00–CA$75,000.00 yearlyCA$65,000.00–CA$75,000.00 yearly
Full-timeFull-time

We are currently seeking a full-time Software Developer to design, build, test, and maintain software solutions throughout their full lifecycle while directly collaborating with customers to gather... Show more

Senior Routing Engine Developer (CX Platform)

MiratechHamilton, Ontario, Canada
RemoteRemote
Full-timeFull-time

Senior Routing Engine Developer.You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and busi... Show more

Remote Inside Sales Account Executive - 215k+ per year

RogersHamilton, Ontario
CA$111,360.00 yearlyCA$111,360.00 yearly
RemoteRemote
Full-timeFull-time

Rogers Business Sales Executive.CAD per year On Target Earnings (OTE), based on your performance.Current top performers are earning $215,000+ CAD per year as they are performing above expected stan... Show more

Legal Assistant

Aztex Enterprises, Ltd.Burlington, ON, Canada
RemoteRemote
Full-timeFull-time
Quick Apply

Administrative Support & Territory Coordination.Provide comprehensive administrative support to the sales team, ensuring efficient territory management and organized tracking of sales metrics.M... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development