Bilingual Customer Service Representative

Bilingual (French) Customer Service Representative

Location : Burlington, ON

Overview :

MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team.

If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you!

Here’s what you’ll do :

• customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
• customers with modifying orders.
• customers on product availability, new product features and innovations.
• and updating accounts accurately.
• with customers to create and modify orders, arrange deliveries and pickup.
• with the team proactively to achieve company targets and objects.
• to effectively and collaboratively with all departments, as well as any external partners.

Here’s what you’ll need to be successful :

• be fluently bilingual (oral and written) in French.
• education in Business, Supply Chain or similar is an asset.
• least 2 years’ experience in a customer service role.
• computer skills including MS Office. SAP, CRM and / or ERP experience is an asset.
• in a B2B customer service role, specifically building materials or furnishings is an asset.
• passion for providing excellent service, strong attention to detail and problem solving skills.
• proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.

Here’s what in it for you :

• compensation package including benefits, employer RRSP matching program.
• exceptional culture with a strong emphasis on employee experience, growth and professionalism.
• stable organization with a growing Canadian stance equating to ample room for personal and career progression.
• leadership team that values open communication, encouragement and recognition.
• for professional growth and trainings, seminars.
5 days ago