Customer relations manager Jobs in Burlington, ON

Requisition ID : 212980

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Customer Relations Representative

18-month contract position

As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the overall success of the DFC by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures, and policies.

The Customer Relations Representative handles a high volume of incoming Dealer and Client phone calls. In this role, your main responsibilities include assisting clients with their concerns by responding to and effectively resolving their issues.

Is this role right for you?  In this role you will :

Performs all Customer Service activities according to established service standard and established targets :

• Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases;
• Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments;
• Providing a high level of customer service on all incoming telephone / fax / electronic inquiries from Dealerships

Increase Client satisfaction and loyalty through service excellence by :

Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by :

Provides Administrative Support and Contributes to DFC growth, profitability and productivity :

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you :

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Location(s) :  Canada : Ontario : Hamilton || Canada : Quebec : Anjou

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.