Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Main Purpose :
- Travel Experience is a MUST
French Canadian language a plus
To lead the customer onboarding / migration experience with the customer, internal partners, team and third parties where applicable, including other internal and external projects as neededFocuses on the customer and the implementation of regional / global projects, applying GBT project documents and following the SID implementation processEnsures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documentedDesigns the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly definedEnsures all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to actionDevelops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholdersCreates a positive, happy, and fun environment internally and externally to help drive partnership and project successEmpowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicatedResponsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing planResponsible to resolve project call structure and lead Partner callsAttends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the teamPersonal Attribute
A passion for working directly with customers and strong relationship buildingUnderstanding of GBT and corporate travelAbility to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.A positive, “can do” attitudeAble to motivate a project team and manage under pressureBusiness English mandatory - multi-lingual capability advantageousExcellent relationship building, influencing, negotiating, communication and presentation skillsAbility to clearly articulate an accountability, then hold people accountableCommercial awareness and strong relationship building skillsExcellent organizational skills of multitasking, advance planning, and time managementAbility to motivate change in the face of possible resistanceEffective time management, multi-tasking prioritization skillsStrong active listening and facilitating skillsHigh degree of problem solving and decision-making and ability to adapt to changing prioritiesFlexibility and the ability to adapt to changeAbility to understand and manage projectsHappy to be challenged and to challenge people and processesExperience collaborating across multiple functional groups and with operational SME’sActivities
Task list / System-Template
Readiness Assessment (Solutions Design Handover) / Readiness Review DocumentDocumentation Repository / SharePoint – Customer Project Site and Customer Data Gathering : Implementation Data Gathering Template and OneFormCustomer Kick Off Meeting / Customer Kick Off Meeting slidesRequest Core Setup at a global level (e.g., telephony, email, centralized teams) add others / SNAP, Salesforce, OneFormProject Plan Management – includes / OnePlan :Roles & Responsibilities / Work Breakdown Structure TemplateStatus Reporting / Bi-weekly Status ReportLaunch Reporting / Global Start-up TemplateGlobal Test Plan (via centralized services) / Global Test Plan TemplateClosure & Lessons Learned / Project Debrief slides and SharePoint – Lessons LearnedLocation
Canada - Ontario - Virtual Location
The #TeamGBT Experience
Work and life : Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
