Bilingual customer service Jobs in Burlington, ON

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 170+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most : improving the quality of patient and resident care.

We’re looking for our next Customer Implementation Specialist  to develop and implement best practices to drive optimized business outcomes for the customer throughout the implementation project. This is considered a high travel role with up to 50% travel. Please note that this position requires a working knowledge of French.

The Customer Implementation Specialist will set customers up for immediate success by facilitating the implementation process for new accounts, educating new customers, solving technical problems (during implementation), and ensuring smooth adoption of our products and services.

A day in the life as an Implementation Specialist :

• Prepare and deliver customer implementation project plans
• Provide detailed account walkthroughs of what success will look like post launch
• Clearly communicate account setup requirements and expectations with customers and other key stakeholders
• Create, deliver, monitor, and update user training plans based on customer needs
• Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations
• Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed
• Ensure customers receive superior service; develop and strengthen relationships with both new and existing customer stakeholders
• Leverage feedback for continuous improvement to the onboarding process
• Maintain strong knowledge of MealSuite systems and offerings
• Collaborate with Sales, Finance, Operations, and Engineering teams
• Collaborate with Account Management and Support teams to smoothly transition customer accounts after implementation is complete

If the below describes your knowledge, experience and character, then this role could be for you :

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job.  Your future self will thank you!

More to love about working at MealSuite :

This role will require you to work in our office located in Cambridge, ON, up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next :

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honored that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact  [email protected] .