Call center manager Jobs in Burlington, ON
Call Center Agent
Hustle Notice BizHamilton, Ontario, CA- Promoted
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
ApexFocusGroupBurlington, ON, Canada
Call Centre Representative
Natural PurityHamilton, ON, CA- Promoted
Travel Nurse RN - Case Management - $2,351-2,591 per week
HealthEcareers - ClientONTARIO, CA
Remote Market Research Panel - Call Center Agent Welcome - No Experience
Apex Focus GroupHamilton, Ontario, Canada
Early Childhood Assistant (On Call Relief / Supply Work)
Yonge Street MissionOntario, CA
Senior Caseworker - 12 Month Contract
CB CanadaOntario, Canada- Promoted
Elite Travel Advisor
EcruitOntario, ON, Canada
Data Center Technician Canada Onsite
RM Staffing B.V.Hamilton, ON, CA
Remote Phone Sales Representative
American Income Life AO - Keerat GrewalWork from Home, AB, CA- Promoted
Test Manager
Randstad CanadaBurlington, Ontario, CA
Manager, Distribution Center.
Coca-Cola CanadaHamilton, ON, CA
Mental Health Therapist, First Call Care
Homewood HealthHamilton, ON LL A, CA
Assistant Math Learning Center Director
MathnasiumStoney Creek, ON, US
WFH Customer Service Representative / Collector
NCRI Inc.Ontario
Call In School Bus Driver
York Region District School BoardOntario, Canada
On Call In-Store Product Sampler
Brand MomentumBurlington, Ontario, Canada- Promoted
Administrative Manager
Canadian Property StarsHamilton, Ontario
Seasonal Warehouse Associate - Southern Cal Distribution Center
Nordstrom IncOntario, CA
Bilingual Call Center Representative (French / English)
Canadian Tire CorporationEmplacement mobile Ontario [F009]Call Center Agent
Hustle Notice BizHamilton, Ontario, CA- Full-time
- Quick Apply
Description
Job Title : Call Center Agent
Location : Hamilton, ON
Department : Customer Service
Reports To : Call Center Supervisor
We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will handle incoming and outgoing customer calls, address inquiries, resolve complaints, and provide information about our products and services. This role requires strong communication skills, a positive attitude, and a commitment to delivering exceptional customer experiences.
Key Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries, complaints, and requests related to products or services.
- Provide accurate information, troubleshoot issues, and offer effective solutions.
- Maintain a high level of product knowledge to address customer needs effectively.
- Document and update customer records in the database with complete and accurate details.
- Escalate complex issues to supervisors or relevant departments as necessary.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.
Skills, Knowledge and Expertise
Benefits
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.