Contact center manager Jobs in Burlington, ON
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Contact center manager • burlington on
Last updated: 1 day ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 30+ days ago
Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Bri...Show moreLast updated: 17 days ago
The Care Manager / “Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living / ...Show moreLast updated: 28 days ago
IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus.
As a senior leader at IPS, ...Show moreLast updated: 30+ days ago
Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.
We draw from more than 20 technical specialties worldwide and are ...Show moreLast updated: 17 days ago
Intermediate Electrical Engineer.Spark Power, a trusted partner in power in North America, seeking an Intermediate Electrical Engineer – Power Distribution to join our Engineering team in Hamilton,...Show moreLast updated: 14 days ago
In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued.You will ...Show moreLast updated: 14 days ago
Adecco, in partnership with our client, is currently hiring a full-time organized, detail-oriented.This role is ideal for a highly proactive professional who thrives in a fast-paced environment and...Show moreLast updated: 1 day ago
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner.
There’s something so profou...Show moreLast updated: 30+ days ago
Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it.
Our world-class curriculum is bui...Show moreLast updated: 30+ days ago
Reboot Monkey is a leading provider of comprehensive data center management solutions, offering services such as managed colocation, smart hands, and rack and stack solutions.We ensure fast deploym...Show moreLast updated: 30+ days ago
Working at Nordstrom's SoCal Distribution center is exciting, fast-paced, and means being part of something we think is pretty awesome.
Enjoy working in a climate-controlled environment with the hig...Show moreLast updated: 30+ days ago
Our client is a large automotive services company.Opportunities to travel to the U.Oversee the preparation of tax provisions and disclosures in financial statements in accordance with relevant acco...Show moreLast updated: 30+ days ago
Accountable for recruiting, developing and retaining top talent.High level of passion and energy, while providing an expert level of product knowledge.
Create a fun and interactive atmosphere, inclu...Show moreLast updated: 27 days ago
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States.
Our holistic approach ensures that both technical and c...Show moreLast updated: 30+ days ago
You can’t think of anywhere else you’d rather be.You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to star...Show moreLast updated: 30+ days ago
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CAFull-time
Quick Apply
- Promoted
Licensed Hair Stylist - Rymal Retail Center
Great ClipsHAMILTON, Ontario, CanadaFull-time +1
Care Manager
Sunrise Senior LivingBurlington, OntarioPart-time
Operations Manager
Integrated Power ServicesBurlington, ON, CAFull-time
Business Center Practice Leader - Environmental Services (Mining)
StantecHamilton, ONFull-time +1
Intermediate Engineer
Spark PowerHamilton, Ontario, CanadaFull-time
Assistant Manager
Wendy'sBurlington, ON, CAFull-time
- Promoted
Office Manager - Bookkeeper
Adecco CanadaBurlington, Ontario, CAFull-time +1
Quick Apply
Marketing Manager (Canada)
Constant ContactOntario, CARemote
Full-time
Assistant Math Learning Center Director
MathnasiumStoney Creek, ON, USPart-time
Data Center Procurement Killer!
RM Staffing B.V.Hamilton, ON, CAFull-time
Seasonal Warehouse Associate - Southern Cal Distribution Center
Nordstrom IncOntario, CAFull-time
- Promoted
Tax Manager
Vaco by HighspringBurlington, Ontario, CanadaPermanent
Assistant Manager
ShowcaseStoney Creek, OntarioFull-time
Account Manager
MT TalentBurlington, OntarioFull-time +1
Quick Apply
Assistant Manager
Foot LockerHamilton, ON, CAFull-time
- Markham, ON (from $ 24,413 to $ 190,726 year)
- London, ON (from $ 85,600 to $ 190,539 year)
- North York, ON (from $ 47,306 to $ 179,883 year)
- East York, ON (from $ 47,306 to $ 179,883 year)
- Toronto, ON (from $ 48,800 to $ 169,942 year)
- Old toronto, ON (from $ 59,460 to $ 161,079 year)
- Calgary, AB (from $ 122,500 to $ 143,668 year)
- St. John's, NL (from $ 48,719 to $ 128,362 year)
- Oakville, ON (from $ 32,500 to $ 125,000 year)
- Montreal, QC (from $ 50,408 to $ 114,334 year)
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CA30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionEducation / qualifications : Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager) Core capabilities : People leadership, coaching, performance management, and change delivery KPI-led operations management and continuous improvement (Lean / Six Sigma exposure is beneficial) WFM fundamentals (forecasting, scheduling, real-time management, adherence) Quality assurance, training design, escalation / complaints management, and CX improvement Strong stakeholder management across Operations, IT, Compliance, Sales, and HR Systems / tools (varies by role) : CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools) Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP - Group RRSP Group Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Training & Development
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities
- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province / territory dependent)
Requirements
Benefits