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Contact center manager Jobs in Burlington, ON

Last updated: 2 days ago
Call Center Agent

Call Center Agent

Catch Vibe VoiceHamilton, Ontario, Canada
CA$52,000.00–CA$63,000.00 yearly
We are looking for a customer-focused.The ideal candidate will handle inbound and outbound calls, provide excellent customer service, resolve inquiries, and ensure customer satisfaction.If you have...Show moreLast updated: 7 days ago
  • Promoted
NoSQL DBA Manager

NoSQL DBA Manager

InnovectureOntario, Canada
At least 2+ years of experience as a manager and 8+ years of senior DBA position working with MongoDB technology.PostgreSQL experience will be good to have along with other database technologies.Ex...Show moreLast updated: 14 days ago
Website Support Specialist (Bilingual)

Website Support Specialist (Bilingual)

Audi REDON, CA
Quick Apply
About Audi RED Welcome to Audi RED, a new and exciting opportunity to change the way partners work together.Audi RED is an organization founded on a true partnership between BIMM Management G...Show moreLast updated: 16 days ago
  • Promoted
contact centre manager

contact centre manager

DOCUdavit SolutionsGolden Horseshoe, ON, Canada
CA$57.50 hourly
Posted on December 18, 2024 by Employer details.Terms of employment : Permanent employment, Full time.Work must be completed at the physical location. There is no option to work remotely.Sort the tec...Show moreLast updated: 30+ days ago
Genesys Cloud Engineer

Genesys Cloud Engineer

eTeamRemote, ON
CA$50.00–CA$55.00 hourly
Remote
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments. In this role the SME / Consultant will closely collaborate with business, infr...Show moreLast updated: 30+ days ago
Kitchen Aide / Driver- Mens Centre

Kitchen Aide / Driver- Mens Centre

Good Shepherd CentresHamilton, ON, CAN
Quick Apply
Hours of Work : 40-hours workweek, consisting of 8-hour shifts, with two days off each week.At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for indi...Show moreLast updated: 7 days ago
  • Promoted
Contact Centre Manager (Remote)

Contact Centre Manager (Remote)

BwalkON, Canada
Remote
Boardwalk provides Canadians with a quality, comfortable, home living experience.We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities.We oper...Show moreLast updated: 30+ days ago
  • Promoted
Senior AWS Connect Developer

Senior AWS Connect Developer

Capgemini EngineeringOntario, Canada, Canada
Full-time
As a Senior AWS Connect Developer, you will act as the technical authority on AWS Connect within the Support Voice Platform team. Partnering with the business transformation team, you will lead the ...Show moreLast updated: 18 days ago
  • Promoted
Technical Account Manager

Technical Account Manager

MBR PartnersON, Canada
Our client is a vendor for the telecommunications industry headquartered in Luxembourg.They are a 100 people growing company assisting telecommunications service providers around the world.A Day in...Show moreLast updated: 14 days ago
Data Center Technician Canada Onsite

Data Center Technician Canada Onsite

RM Staffing B.V.Hamilton, ON, CA
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24 / 7 support through...Show moreLast updated: 30+ days ago
Manager, Distribution Center.

Manager, Distribution Center.

Coca-Cola CanadaHamilton, ON, CA
CA$70,000.00–CA$75,000.00 yearly
This is a fantastic opportunity for an experienced Operations Manager to further develop and optimize a large supply chain operation. Reporting to the General Manager, the Distribution Center Manage...Show moreLast updated: 30+ days ago
Junior Instructional Designer (Contact Centre)

Junior Instructional Designer (Contact Centre)

The Travel CoorporationOntario, Canada
CA$25.00–CA$35.00 hourly
Junior Instructional Designer (Contact Centre).Barrie, ON, Canada • Brampton, ON, Canada • Burlington, ON, Canada • Etobicoke, ON, Canada • Hamilton, ON, Canada • Kitchener, ON, Canada • London, ON...Show moreLast updated: 30+ days ago
Elementary Contact - Half-time Prep at Edith Monture ES - Afternoons

Elementary Contact - Half-time Prep at Edith Monture ES - Afternoons

York Region District School BoardOntario, Canada
CA$56,108.00–CA$117,096.00 yearly
Grand Erie District School Board Applications are invited for the position of Half-time Prep (Afternoons) - ELEM #30-24-25 At Edith Monture ES (Brantford, ON) Grand Erie District School Board repre...Show moreLast updated: 30+ days ago
Assistant Math Learning Center Director

Assistant Math Learning Center Director

MathnasiumStoney Creek, ON, US
CA$20.00 hourly
Part-time
Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. Our world-class curriculum is bui...Show moreLast updated: 30+ days ago
  • Promoted
IVR - OntarioPLACEHOLDERCanada

IVR - OntarioPLACEHOLDERCanada

Avanciersontario, Canada
Full-time
This role covers both Development and Support.Build / Develop / Support DTMF IVRs (Integrated Voice Response) and perform unit / component test aligned to business needs and in accordance with tech...Show moreLast updated: 2 days ago
  • Promoted
Nanny Wanted - Hiring Experienced Nanny In Hamilton, Ontario. Contact At Sixfoursevensixtwoseventhreethreethreefive!

Nanny Wanted - Hiring Experienced Nanny In Hamilton, Ontario. Contact At Sixfoursevensixtwoseventhreethreethreefive!

CanadianNanny.caHamilton, Ontario, Canada
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Are you passionate about providing exceptional care for an infant? We are the Lana family, based in Hamilton, Ontario, seeking a nurturing and reliable nanny to join our family on a part-time, live...Show moreLast updated: 15 days ago
  • Promoted
Senior Manager, Finance Services [AP & AR]

Senior Manager, Finance Services [AP & AR]

IFG International Financial Group LtdON, Canada
Our client, a Canadian success story marching past $1 Billion in revenue, is looking to add a new role to the team given their explosive growth. The role is a Senior Manager, Financial Services [AP ...Show moreLast updated: 14 days ago
Bilingual Call Center Representative (French / English)

Bilingual Call Center Representative (French / English)

Canadian Tire CorporationEmplacement mobile Ontario [F009]
CA$27.00–CA$28.00 hourly
Bilingual Call Center Representative - (French / English).Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to c...Show moreLast updated: 30+ days ago
Call Center Agent

Call Center Agent

Catch Vibe VoiceHamilton, Ontario, Canada
7 days ago
Salary
CA$52,000.00–CA$63,000.00 yearly
Job description

Job Description

Job Title : Call Center Agent

Location : Hamilton, ON

Job Type : Full-time

Job Summary :

We are looking for a customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, resolve inquiries, and ensure customer satisfaction. If you have strong communication skills, a problem-solving mindset, and enjoy working in a dynamic environment, we want to hear from you!

Key Responsibilities :

  • Handle incoming and outgoing customer calls professionally.
  • Resolve complaints efficiently and escalate complex issues when necessary.
  • Maintain a positive and empathetic attitude toward customers.
  • Accurately document interactions and update customer records.
  • Meet performance metrics, including call handling time and customer satisfaction.
  • Follow company policies and call center scripts as required.

Qualifications

  • High school diploma or equivalent; additional education is a plus.
  • Strong verbal and written communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in computer systems and CRM software.
  • Problem-solving skills and a customer-first attitude.
  • Additional Information

    Benefits :

  • Competitive annual salary ($52,000 - $63,000).
  • Opportunities for professional growth within the communication industry.
  • Health and dental benefits.
  • Positive and collaborative work environment.