Bilingual (English/French) Customer Experience Coordinator

Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country from subcompact to premium sedans to sport utility and crossovers and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership experience that exceed expectations.

When Hyundai entered the Canadian market in 1983, it was the company’s first overseas subsidiary. Since that time, it has grown into one of the best selling automotive brands in Canada.

Hyundai’s success can be attributed to the quality, safety, and design of its vehicles, which is reflected in numerous, high-profile awards they have recently won.

POSITION SUMMARY

Based out of our Markham, ON head office, this position will be required to deliver exceptional customer service skills to both internal and external customers (email, social media, letters, executive contacts and escalations).

KEY ACCOUNTABILITIES

• Respond and document all customer contacts from across Canada within required timelines
• Thoroughly analyze requests for assistance and advise customers and dealers of approval / denial of requests based on current policies and procedures.
• Liaise with Zone offices, dealers and appropriate parties internally for complex case investigation to determine the correct resolution to their inquiries and concerns
• Fulfill administrative duties as requested such as data entry and time sensitive projects
• Assists in decisions related to goodwill cases to a pre-determined limit
• Assist in identifying trends to improve our overall customer experience

REQUIRED EDUCATION AND EXPERIENCE

• 2-5 year of relevant experience in the same or similar positions
• Completion of a secondary school diploma and college, e.g., diploma / Certificate / trade license. Or an equivalent combination of experience and education

REQUIRED SKILLS AND KNOWLEDGE

• Excellent oral and written communication skills in both English and French
• Good MS Office skills, particularly MS PowerPoint and MS Excel

Why join our team?

Our award-winning culture has been recognized through our Great Place to Work™ certification for the past 7 years. We have been able to achieve this not only thanks to the dedication and commitment of our team members to our business, but also through a variety of fun activities and opportunities throughout the year which allow us to build strong engagement! When you join Hyundai Auto Canada Corp.

you will become part of an organization that promotes diversity, inclusion and overall well-being. We offer an excellent benefits package including RSP matching, flexible start times, maternity leave top up, an attractive vehicle-lease program, demo vehicles for Managers and education support.

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment.

If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.