Bilingual English/Spanish Customer Service Agent (Payment Support) - Hybrid

Description

We are looking for a Bilingual English / Spanish Customer Service Agent to join our Smart Vehicle Solutions Contact Centre located in Markham.

You are responsible for providing excellent customer satisfaction in a fast pace Contact Centre environment by helping our customers, and assisting Program delivery partners (e.

g., inspection centres) under contract with our various Smart Vehicle Solution projects.

SPECIFIC RESPONSIBILITIES :

Handling billing / payment inquiries via telephone calls, emails, web-tickets and chat interactions from Inspections Centre representatives.

Majority of customer interactions will be in English.

• Prepare daily reports for leadership team on revenue received and discrepancies identified
• Prepare monthly billing operational reports for various billing projects
• Outreach to Inspection Centre to follow up on inspection fee related discrepancies
• Work with Billing Team Lead to resolve complex billing issues
• Maintain service levels and adhere to departmental statistics
• Work with minimal supervision within departmental defined procedures.
• Participate in special projects and perform other duties as required.

Qualifications :

• Excellent written and verbal communication in both English and Spanish
• Good understanding of Microsoft Office - Excel
• Minimum 2 (two) years customer service experience
• Strong numerical aptitude and excellent communication skills
• Pleasant telephone manner
• Strong organizational skills and attention to detail
• Ability to multitask without compromising the accuracy of your work
• Work independently and as part of a team, with changing time constraints
• Post-secondary degree or diploma preferred
• Must be flexible to work a shift ranging between 8 : 00AM-7 : 00PM, Monday to Friday, occasional weekend shifts may be required
• Must be flexible to work Canadian holidays

Minimum Clearance Required to Start :

Not Applicable / NoneThis position is part of our Critical Infrastructure team.For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world.

We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure.

We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency.

Powered by our people, we provide the imagination necessary to support our customers’ visions and to help them see new possibilities.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace.

Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest APPLY TODAY!