Product Manager, Trust & Safety - New Feature - Vancouver

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.

That's how we drive impacts on ourselves, our company, and the communities we serve.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role / as part of project / in response to escalation requests / by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying;

hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team

The New Feature Safety BP team is a small yet powerful group that bridges the Trust and Safety team with TikTok's rapidly expanding business units.

Our mission is to empower these teams with tailored and efficient safety and integrity solutions, ensuring their sustainable growth.

In this role, you'll have a unique opportunity to be directly involved in the creation of new TikTok features from the very beginning.

This position offers unmatched experience in developing a career in trust and safety, providing deep insights into end-to-end safety features and strategies.

You'll work closely with R&D and Algorithm teams to enhance models, collaborate with global operations to refine human moderation strategies, and partner with policy teams to explore platform policy iterations.

This role places you at the cutting edge of industry practices in trust and safety, making your contributions vital to the safety of billions of users worldwide.

Responsibilities :

• Design tailored safety solutions, including user-facing tools and strategies, based on the unique characteristics of emerging TikTok features.
• Set success metrics and collaborate across the organization to implement action plans;
• Independently drive multiple complex projects simultaneously, establishing a robust workflow for seamless cross-team collaboration;
• Utilize industry insights, user research, and data analysis to track the effectiveness of safety measures. Identify potential areas for improvement, prioritize effectively, and iterate using appropriate methodologies;
• Define the long-term product roadmap for a scalable and efficient safety system for new features.

Qualifications

Minimum Qualifications :

• Bachelor's degree or higher;
• 5+ years of product management experience in consumer-facing mobile or web internet companies;
• Strong project management and communication skills, with the ability to manage multiple stakeholders across different time zones and influence global cross-functional teams;
• Proven experience in designing product solutions based on data and research, with expertise in analyzing and improving product designs;
• Hands-on experience in identifying and optimizing performance to enhance product quality and user experience.

Preferred Qualifications :

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role;
• Experience in Trust and Safety and understanding the landscape and new policy development and implementation;
• Familiar with agile project management skills, recommendation system and ML;
• Experience in organizing and coordinating large-scale projects;
• Experience of working with global partners.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2