Insurance Claims Coordinator

Permanent, full-time position Toronto, ON

If you’re dedicated to investigating and evaluating insurance claims and gathering claim

information / evidence from a variety of sources, this position in our Business Services unit will allow you to demonstrate your skills and abilities with the Toronto District School Board (TDSB).

Reporting to the Enterprise Risk Management Advisor, the Insurance Claims Coordinator will be responsible for the investigation, evaluation, and recommendation of settlement of insurance claims.

You will provide support to the Enterprise Risk Management Advisor in the day-to-day operations of the department and act as subject matter expert to staff, external providers and other parties.

PRIMARY DUTIES

More specifically, as the Insurance Claims Coordinator, you will :

• Conduct investigation of insurance claims including tracking and recommendation of settlement of claims within provided authority;
• Gather and analyse claim information and evidence from all relevant sources (, claimants, service providers, etc.), and prepare file summaries and reports;
• Conduct site visits to assess risks;
• Provide advice on activities or situations to mitigate risk;
• Liaise with claimants, insurers, adjusters, brokers, external agencies and lawyers;
• Respond to inquiries regarding the Board’s insurance program and claims administration process;
• Represent the Board and / or participate in legal proceedings, hearings, mediations and arbitrations including collaboration with legal counsel on claims matters;
• Review, report and conduct analysis on investigations, incidents and claims;
• Assist with the review of insurance policies, procedures and administrative process / practices, and make recommendations to improve claims administration and delivery service;
• Develop, implement and maintain systems and processes to support effective claims administration functions;
• Assume responsibility for maintenance of claims including accurate record-keeping and data entry of claims;
• Assist in the development and presentation of workshops and training sessions including providing training to schools and central departments as it relates to insurance and risk management;
• Attend and participate in meetings as required;
• Prepare / draft and communicate insurance and risk management documentation to the stakeholders;
• Conduct research and analysis of insurance programs and industry trends;
• Maintain current with industry trends including attending industry risk management, seminars / workshops / conferences, and network with Risk Management professionals representing school boards;
• Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services;
• Provide support to special projects as required; and
• Other duties as assigned.

QUALIFICATIONS

To take on the role of the Insurance Claims Coordinator , you must have :

• A university degree in a related discipline (, Business Administration) including courses in insurance and risk management with two years’ progressively responsible insurance and risk management experience or an equivalent combination of education and experience;
• Completion of Chartered Insurance Professional designation (CIP);
• Demonstrated experience in claims management;
• Knowledge of investigative procedures and techniques;
• Knowledge of principles, practices and theories of insurance and risk management processes;
• Discretion, judgment and ability to deal with confidential information;
• Strong negotiation, conflict resolution, facilitation and mediation skills;
• Strong analytical / interpretative and problem-solving skills;
• Strong research, organizational and time-management skills;
• Strong written, oral and interpersonal communication skills including presentation skills;
• Knowledge of related legislation (, Insurance Act, Municipal Freedom of Information and Privacy Act, Occupational Health and Safety, etc.
• TDSB policies, procedures and protocols;
• Proven ability in promoting equitable practices which value inclusiveness and diversity;
• Knowledge of related court proceedings and protocols including mediation / arbitration procedures; and
• Proficient computer skills including spreadsheets, databases, word-processing, project management, presentation packages and related software packages.

Special Requirements :

• Provision of your own vehicle for Board Business. Requires regular travel across the TDSB.
• May require the use of safety equipment for site visits.

Wage Range : $83,621 - $99,627

This permanent position, located at 5050 Yonge Street (hybrid work eligible), requires occasional travel across TDSB sites.

Please submit a resume and cover letter for competition #SCH II-24-0131NE, by Friday, August 30, 2024 , using the link below :

Information regarding is available online.

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

The Toronto District School Board is deeply committed to promoting Truth, Reconciliation and the rights of Indigenous peoples, Human Rights, Equity and Anti-Racism, and the elimination of Oppressive Practices, in our schools, our workplace and in the communities we serve.

We strongly encourage applications from all individuals including those with varied lived experiences that can contribute to the diversification of the workforce at TDSB.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance, during the application process.

The TDSB follows a hybrid work structure where some employees may be able to work remotely at times, based on operational requirements. Please refer to

Flexible Working Arrangements for more information.