We are a consumer-packaged goods company located in the heart of downtown
Montreal. We are seeking a Full-time Customer Service Representative to support the
customer service team. The Customer Service Representative will be responsible for
responding to customers to provide them with recommendations to agents, delivering the
best-in-class customer service to the end user and provide support to implement best
practice processes to ensure state of the art service.
Requirements :
1. Bilingual (English & French)
2. Prior experience using Zendesk, an asset.
3. Ability to work well under pressure.
4. Pays close attention to details.
5. Ability to understand the differences in the product line to provide suitable
replacement recommendations for consumers.
6. Retains new sku information to ensure all customer facing contact points are
up to date on new portfolio.
7. Ensures call wait time stays within corporate limits, advises management of any
potential issues.
8. Able to implement process.
9. Friendly, courteous and enjoy dealing with people.
10. Knowledge of Microsoft Office and CRM software
11. Minimum 3 years’ experience in similar role
The work week is Monday through Friday, from 8 : 30-17 : 00 pm. We offer summer and
winter hours when we finish earlier on Fridays.
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