Search jobs > Montreal, QC > Customer service representative

Customer Service Representative Senior

MobileComm Professionals, Inc
Montreal, Quebec, Canada
$40K-$50K a year (estimated)
Full-time

Job Description

The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities :

  • Work as the single point of contact for company related incidents and emergencies
  • Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
  • Manage and monitor the company’s physical security systems (cameras and access control applications)
  • Offer services and support on behalf of other Corporate Security teams outside of regular business hours
  • Offer a valued service to our clients

Essential Abilities and Skills :

  • The ability to serve our clients in a bilingual environment
  • Good communication skills, both verbal and written in French and English
  • The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (3x12.5h)
  • Great motivation and strong team spirit
  • The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
  • Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
  • High level of moral responsibility in terms of professionalism and integrity towards the business
  • Excellent general knowledge of information technology systems and ability to work in a highly technological environment

Preferred Abilities and Skills :

  • Past experience within an emergency management, physical security, telecommunication or access control environment.
  • A good understanding of telecommunication networks and other general company functions.
  • Post secondary diploma in emergency management, security services or telecommunications
  • 30+ days ago
Related jobs
Randstad Canada
Montreal, Quebec

Are you detail-oriented and ready to thrive in a dynamic administrative role? We’re seeking a dedicated Bilingual Customer Service Coordinator to join our Montreal team! In this position, you’ll play a vital role in supporting our operations, ensuring our clients receive exceptional service through ...

Mircom Group of Companies
Pointe-Claire, Quebec

The Bilingual Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. Bilingual Customer Service Representative. Act as the company's ambassador, advocating for customer ...

Randstad Canada
Laval, Quebec

Nous recherchons un Coordinateur au service à la Clientèle bilingue dévoué pour rejoindre notre équipe à Montréal ! Dans ce poste, vous jouerez un rôle essentiel en soutenant nos opérations, en veillant à ce que nos clients reçoivent un service exceptionnel grâce à une coordination et une communicat...

Techo-Bloc
Longueuil, Quebec

Strong customer service skills with a passion for service and ownership of every customer interaction;. We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribu...

Summit Employment Solutions
Montreal, Quebec

Answer customer inquiries within established service levels on all order related activities (product information, back orders, stock availability and delivery inquiries). Provide proactive notifications to customers and Territory Managers regarding specific customer issues. Minimum 2 years' experien...

Treasury Board of Canada Secretariat
Longueuil, Quebec

The Customer Services Representative is responsible for providing customer service to a variety of stakeholders in order to process inquiries related to allocation of residential housing units, service, maintenance, and repairs. Are you a people-person with a passion for making Canadian Forces membe...

Randstad Canada
Montreal, Quebec
Remote

Ensure high quality customer service and find solutions for customers;. To provide exceptional service, here is what you will need as a Customer Service Agent - Technical Support. Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynam...

Belron Canada
Montréal, Quebec

Customer Service Representative. You are the person who likes to set the tone for the customer’s experience. Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day. Completing the administration required to make the Service Centre...

Recrute Action
Montreal, Quebec

Bilingual CustomerService Representative(Claims). The ideal candidates will havestrong customer service experience and the ability to work underpressure offering support to clients during challenging times. Experiencein customer service (e. Ahigh degree of customer focus is necessary as the role inv...

Coveo
Montreal, Quebec

As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and sol...