Customer Service Representative Senior

MobileComm Professionals, IncMontreal, Quebec, Canada

30+ days ago

Salary

CA$40,000.00–CA$50,000.00 yearly

Job description

Job Description

The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities :

Work as the single point of contact for company related incidents and emergencies
Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
Manage and monitor the company’s physical security systems (cameras and access control applications)
Offer services and support on behalf of other Corporate Security teams outside of regular business hours
Offer a valued service to our clients

Essential Abilities and Skills :

The ability to serve our clients in a bilingual environment

Good communication skills, both verbal and written in French and English

The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (3x12.5h)

Great motivation and strong team spirit

The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first

Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge

High level of moral responsibility in terms of professionalism and integrity towards the business

Excellent general knowledge of information technology systems and ability to work in a highly technological environment

Preferred Abilities and Skills :

Past experience within an emergency management, physical security, telecommunication or access control environment.

A good understanding of telecommunication networks and other general company functions.

Post secondary diploma in emergency management, security services or telecommunications