It operations manager Jobs in Montreal, QC

Hello,

My name is Clémence, Recruitment and Business Development Consultant at FED IT, a recruitment firm specialized in IT roles.

We support our clients with both temporary and permanent hires, through a team of IT-specialized consultants who speak your language and understand your world. Our expertise covers development, infrastructure, business intelligence, and more.

We are currently looking for an Associate Director of IT Operations to join a pharmaceutical company located on the South Shore of Montreal.

Permanent position

Hybrid work model

Interested or curious to learn more? I'd be happy to connect and discuss the details

Role - Scope of Activities

The Director of IT Operations is responsible for overseeing and managing all information technology (IT) operations within the organization. This role ensures that IT systems, infrastructure, and services effectively support business goals, while maintaining performance, security, and scalability.

Key Responsibilities

Develop, implement, and oversee IT policies and procedures to ensure the reliability, efficiency, and security of the organization's technology environment.

Lead and manage the IT team, including recruitment, onboarding, training, development, and performance evaluation.

Plan and manage the IT budget, optimizing spending and prioritizing investments that support business growth and innovation.

Implement and maintain cybersecurity measures to safeguard organizational data and critical systems.

Ensure the seamless operation of IT infrastructure, including networking, Microsoft 365 suite, cloud platforms (Azure, AWS), printing services, and internal productivity tools (e.g., JAMP).

Oversee user support services and ensure compliance with service level agreements (SLAs).

Conduct regular system audits and ensure timely software updates and compliance.

Collaborate with other departments to identify, recommend, implement, and support cost-effective technology solutions.

Manage vendor and service provider relationships to secure quality and cost-effective IT products and services.

Stay informed of emerging technologies and industry trends to make strategic recommendations for infrastructure improvements.

Delegation

The Associate Director of IT Operations may act on behalf of the Director of IT according to their area of expertise.

The Director of IT identifies one or more successors for each responsibility of the Associate Director to ensure operational continuity.

Profil recherché (en)

Candidate Profile

Education & Training

Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience

7 to 10 years of relevant experience, including a minimum of 3 to 5 years in a management role.

Skills & Competencies

Strong proficiency in Microsoft Office tools, particularly Excel.

Bilingual (French and English), both spoken and written.

Advanced skills in financial modeling and analysis, including budgeting, forecasting, and reporting.

Excellent communication and leadership abilities.

Proven ability to drive innovation and implement process improvements.

Comfortable working in a fast-paced environment and managing multiple priorities simultaneously.

Working Conditions

Working conditions are aligned with those of all employees within the organization.

Proficiency in English is required for this position for the following reasons :

• Communication with international clients : A portion of our clients are based abroad, and you will be required to communicate with them regularly in English, both verbally and in writing.

Collaboration with English-speaking partners : You will work closely with English-speaking suppliers and partners for order tracking and contract management.

Documentation in English : You will be responsible for drafting reports, proposals, and contracts in English intended for our international clients.