IT Technical Advisor Senior – Network Operations

JOB DESCRIPTION

About the role

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and remain resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of professionals.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Join Partner Solutions (PSI) Network Operations & Security team as an IT Technical Advisor Senior – Network Operations.

How you will contribute to our success :

Monitor and implement network improvements to maintain efficiency and performance, reduce incidents and meet the organisation’s needs.

Support the development of scalable network architecture designs aligned with the industry’s norms and standards as well as the organisation's needs

Proactively detect any network related issues and provide expertise to solve complex problems such as, but not limited to availability, performance and security.

Work with third-party vendors, service providers and clients to follow up on on-going cases

Document and maintain SOPs related to policies and procedures

Coordinate and implement updates of network software and hardware equipment

Collaborate in the enhancement of the organisation’s network security posture by implementing industry best practices to prevent incidents.

Provide recommendations and support in network-related initiatives.

Requirements

Master's degree in information technology, Network Engineering, Computer Science or other relevant fields.

5-8 years' experience as a Senior Network Advisor

Recognized certification such as PCNSE, CCNA, CCNP, CISSP, CEH is an asset

In-depth knowledge of networking fundamentals, routing, switching and network devices

Great knowledge of Network security concepts

Excellent team player, capacity to work with different internal and external teams

Ability to problem-solve complex network-related issues

Ability to work with different operating systems

Capacity to communicate highly technical concepts to different audiences

Client oriented

Capacity to work with different internal and external teams

Motivated by challenges and an ever-changing environment

Bilingual (French and English) : Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

No Canadian work experience required however must be eligible to work in Canada

LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.