Investment Operations Specialist

Our client, a Big 5 Bank, is currently looking to hire for a Investment Operations Specialist to join their team in Toronto, ON! This role will require you to work on-site 1x time per month in the Toronto office and the rest will be work from home.

Reason for the opening : This role sits within wealth operations and our client is hiring for their peak season which typically runs from December - May every year.

The peak season is related to an increase in transactions within registered accounts / non registered accounts, such as RRSPs, and deadlines associated with these accounts.

That means they need to onboard additional candidates to help with that increased volume in transactions, as they have certain SLA's to meet.

The SLA's are important as they have to meet those deadlines for the clients. If the bank is not meeting SLA's, there is a client impact (They can lose business from clients if they don't meet the deadlines.

Ex) Clients might move their assets to another bank if their needs are not met, so it's important they meet the commitment to their clients.

Missing SLA's can also impact their call centres. Ex) If a client is unhappy (example : they don't see their investment being traded) they can get an influx of calls into the call centre.

If they don't have enough people in the call centre, this can impacts wait times, again impacting customer experience.

Day - day summary : They are responsible for processing. Each agent will get a set number of items to work on. They may be auditing a file, entering data / input into a system, going through ticketing system, etc.

They will have set tasks / productivity to do daily. They will go through a ticketing platform and work through a que of action items.

This could be going through tickets / documentation, etc. Ticketing systems are AWS and BPM. They are also also doing some data entry work and will track requests coming in (what types of requests, is it escalations, general questions, general audit, etc.).

This is not a customer facing role. This candidate will work with internal business support groups. Communication is more with internal stakeholders.

So call centres, business support groups, etc. They will need to do this via emails, calls, and teams.

The role : Provides end-to-end support for our clients mutual funds, ETFs, segregated funds, term investments, and savings products for internal and external stakeholders.

Delivers operational processes and provides after-sales support to the personal wealth and asset management businesses and stakeholders.

Areas of operational expertise include Broker / Dealer and Private Bank support, Asset Management, Investment Funds, and Life Insurance.

Responsibilities may include but are not limited to :

• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• May function as a problem-solving resource for more junior staff.
• Organizes work information to ensure accuracy and completeness.
• Executes routine tasks such as service requests, transactions, queries, etc. within relevant service level agreements.
• Provides accurate and timely processing of transactions, activities, services, etc. to respond to stakeholder requests in compliance with regulatory and risk controls.
• Provides accurate, consistent, and knowledgeable responses to internal / external stakeholder questions and requests.
• Follows documented policies and procedures to execute day-to-day transactions, activities, processes and meet all Service Level Agreements (SLAs).
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Analyzes data and information to provide insights and recommendations.
• Identifies and analyzes issues and problems and resolves in a timely manner or escalates as required.
• Communicates and collaborates with internal and external stakeholders to deliver on business objectives.
• Develops and maintains effective relationships with internal and external stakeholders to execute work and fulfill service delivery expectations.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to take appropriate actions and maintain operational integrity.
• Collaborates in the development / implementation of new processes / systems and changes / improvements to existing systems and processes.
• Supports the development of tools and delivery of training focused on delivering business results.
• Completes complex & diverse tasks within given rules / limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

1) Top 5 Banking Operations Experience or Financial Services Operations Experience (Ideally wealth management / investments in a back office environment.

2) MS Office proficiency (Excel, Word, PPT, teams)

Work Environment :

Working hours : shift from team - team. Anywhere between 8am-6pm. hour shift.

Duration : 6 month contract to start with opportunity of extension OR conversion to permanent

À propos de TEKsystems :

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités.

Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie.

En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement.

C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.