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Service desk analyst Jobs in Toronto, ON

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Service desk analyst • toronto on

Last updated: 2 days ago
JPC -1454 - Service Desk Analyst

JPC -1454 - Service Desk Analyst

ITS GlobalOntario
CA$41,477.00–CA$51,966.00 yearly
Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. This includes problem recognition, research, isolation, and resolution step...Show moreLast updated: 30+ days ago
Service Desk Assistant (Part-Time)

Service Desk Assistant (Part-Time)

The Royal ConservatoryToronto, ON, CA M5S 1W2
CA$16.55 hourly
Job Title Service Desk Assistant (Part-Time) Job Type Part-time Location The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary). The Royal Conservatory (RCM) is one of the largest and most respec...Show moreLast updated: 30+ days ago
Service Desk Analyst 1

Service Desk Analyst 1

City of TorontoToronto, ON, CA
CA$18.00–CA$26.00 hourly
Service Desk Analyst 1 will be varied.Perform first-level enterprise-wide support of Information Technology infrastructure, including incidents and service requests for all hardware and software.Pr...Show moreLast updated: 30+ days ago
Service Desk Analyst - Level 1

Service Desk Analyst - Level 1

Tundra Talent CommunityToronto, ON, Canada (On-site)
CA$24.00–CA$26.00 hourly
Reporting to the Manager, Service Desk, you will be responsible for the following : .Provide first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Ser...Show moreLast updated: 30+ days ago
Service Desk Analyst - 12 month contract

Service Desk Analyst - 12 month contract

QuadRealToronto, ON
Temporary
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion.From its found...Show moreLast updated: 10 days ago
Help Desk Analyst (Temp)

Help Desk Analyst (Temp)

University of TorontoToronto, ON, CA
CA$102,095.00 yearly
Full-time +2
The University of Toronto Libraries system is the largest academic library in Canada and is consistently ranked in the top ten among academic research libraries in North America.The system consists...Show moreLast updated: 2 days ago
RQ08960 - Business Analyst

RQ08960 - Business Analyst

VDart IncToronto, ON, Canada
Full-time
Quick Apply
Title : Business Analyst Mode : Contract Location : Oshawa, Toronto MUST HAVES : Show moreLast updated: 2 days ago
  • Promoted
Workday Systems Analyst — 100% Remote

Workday Systems Analyst — 100% Remote

Recrute ActionToronto, ON, ca
CA$68.00–CA$70.00 hourly
Remote
Full-time +2
Workday Systems Analyst — Remote.Our client in the insurance industry has an open position for a skilled professional to support HR digital solutions and Workday system management.This opportunity ...Show moreLast updated: 17 days ago
Service Desk Analyst - End User Support

Service Desk Analyst - End User Support

Harry RosenToronto
CA$19.79–CA$22.91 hourly
Full-time
It's fun to work in a company where people truly BELIEVE in what they're doing!.Service Desk Analyst - End User Support.Harry Rosen is a leading clothing retailer of finer menswear based in Toronto...Show moreLast updated: 30+ days ago
Butler Service Desk Agent

Butler Service Desk Agent

Marriott InternationalToronto, ON, Canada
CA$23.23–CA$26.24 hourly
Full-time
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up...Show moreLast updated: 30+ days ago
Production Services Analyst Trading Desk

Production Services Analyst Trading Desk

Fidelity InvestmentsToronto
CA$75,000.00 yearly
Full-time
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.We offer individuals and institutions a range of trusted investment portfolios and services - and...Show moreLast updated: 30+ days ago
Insurance Service Desk Advisor

Insurance Service Desk Advisor

0000050599 RBC Dominion Securities Inc.TORONTO, Ontario, Canada
CA$50,000.00–CA$57,000.00 yearly
Full-time
As the Insurance Service Desk Advisor (ISDA) your primary focus would be to review all Life and Living Benefit insurance files for risk and compliance held by RBC Financial Wealth Management Servic...Show moreLast updated: 30+ days ago
Service Desk Support Assistant

Service Desk Support Assistant

York UniversityOntario, Canada
CA$27.23 hourly
Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department.Col...Show moreLast updated: 30+ days ago
Service Desk Analyst II

Service Desk Analyst II

OnX CanadaToronto, ON
CA$22.00–CA$24.00 hourly
This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak dire...Show moreLast updated: 30+ days ago
Senior IT Service Desk Manager

Senior IT Service Desk Manager

Norton Rose FulbrightToronto
CA$70,000.00–CA$90,000.00 yearly
Full-time
Information Technology group across the Canadian offices.This individual will lead a team of IT professionals responsible for being the front line and "face of" IT to our users.This role requires a...Show moreLast updated: 30+ days ago
IT Service Desk Technician

IT Service Desk Technician

SRA StaffingToronto, ON
CA$18.00–CA$26.00 hourly
Provide first line technical support for all types of technical inquiries, service requests, and issues involving computers, network, smartphones / tablets, AV systems, enterprise applications / system...Show moreLast updated: 30+ days ago
Credit Risk Help Desk Analyst

Credit Risk Help Desk Analyst

ScotiabankToronto, ON
CA$500,000.00 yearly
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.This position is responsible for providing support to Credit360 and CreditLens users by respond...Show moreLast updated: 30+ days ago
Sr Global Service Desk Specialist

Sr Global Service Desk Specialist

Teladoc HealthToronto, Canada
CA$52.42 hourly
Full-time
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every ...Show moreLast updated: 30+ days ago
Help Desk Analyst

Help Desk Analyst

Bennett JonesToronto
CA$19.79–CA$22.91 hourly
Ranked a Best Employer in Canada for 23 years, Bennett Jones is one of Canada’s premier business law firms and home to lawyers and business advisors. With deep experience in complex transactions and...Show moreLast updated: 30+ days ago
JPC -1454 - Service Desk Analyst

JPC -1454 - Service Desk Analyst

ITS GlobalOntario
30+ days ago
Salary
CA$41,477.00–CA$51,966.00 yearly
Job description

Overview

Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users.

This includes problem recognition, research, isolation, and resolution steps. The Service Desk team supports the employees with various technical needs including both hardware and software.

As a service desk analyst, you will be responsible for enhancing the end-user experience by providing front-line technical support services while working with a diverse team. Provide Level 1 and Level 2 Desktop support for the maintenance of the computer desktop environment by providing end-user support in; moves, hardware, and software installations / upgrades. As the first line of general IT support, responsibilities include administration and support of desktops, laptops, printers, mobile devices, telephony, and related equipment.

RESPONSIBILITIES

Customer Service :

Courteously respond to all support requests to deliver service level agreements (SLA).

Interact effectively with users at all organizational levels.

Prepare end-user documentation for self-troubleshooting.

Provide level 1 support for financial / trading applications, Bloomberg, Thompson Reuters, and others.

Escalate recurring, difficult, and widespread issues as appropriate.

Provide technical training to individuals and departments if required.

Hardware and Software Support :

Image and deploy Desktops, Laptops, and mobile phone and computer peripherals.

Track IT assets using CMDB.

Participate in the selection of hardware standardizations and application deployments.

Maintains the inventory of equipment and software licenses.

Coordinate with 3rd party vendors for maintenance of printers, copiers, and fax machines.

Provide technical assistance to staff by diagnosing, researching, and troubleshooting technology-related issues.

Stay up to date with vendor representatives, support contacts, contract terms, and expirations.

Keeps Inventory Storage rooms correctly labeled and clean and supports the destruction of equipment

IT Service Management :

Collect, Log, categorize, prioritize Service Requests, Incidents and provide solutions to all requests within the agreed SLAs.

Monitors Service Now for tickets assigned to Service Desk queue and processes IT Requests & Incidents based on priority and SLA.

Maintain thorough knowledge of processes and procedures for applications and systems access to quickly resolve issues.

Perform new hire Onboarding and Off-Boarding / terminations following the defined procedures ensuring an efficient experience for all involved.

Performs daily operational tasks as assigned.

Produces monthly operational reports for service requests, incidents, IT assets, service levels, changes, and a knowledge center.

QUALIFICATIONS

TECHNICAL SKILLS :

This job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, and Mobile phone troubleshooting.

Utilize structured troubleshooting techniques and diagnose user / account / client system hardware and software problems

MS Office Suite, M365, Service Now, or other ticketing software. Active Directory, working server knowledge.

PowerShell, Python, or other scripting language.

EXPERIENCE & ABILITIES :

1-3 years of experience in a progressive IT help desk / support role

Excellent interpersonal, communication, and problem-solving skills.

Experience using Service Now ticketing system and help desk role working in a high-pressure environment is preferred.

ITIL foundations certification preferred.

Industry certifications in desktop administration or related areas could be an added advantage.

Experience and strong knowledge of help desk metrics including SLAs and SLOs

EDUCATION & TRAINING :

Post Grad Certificate or Diploma / Degree in Information Technology or related discipline

Industry certifications that add value such as COMP TIA A+, IT Support Certificate, MCP, MCSE, and ITIL could be an added advantage.