Property Management Administrator

Bloom Recruitment is in search of a Property Management Administrator with commercial + residential property management experience to join our client's team immediately.

This opportunity is based in Surrey, BC with a fully on site requirement.

Role : Property Management Administrator Commercial & Residential Properties

Location : Guildford Area - Surrey, BC

Industry : Property + Strata Management

Profile :

Administrative Support, Executive Management Support, Front Office Operations, Customer Service, Records management, Database Management, MS Office

Responsibilities :

• Assist Property Management with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services.
• Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and / or dispatch personnel based on immediate needs.
• Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.
• Provide high quality of customer service,
• Update and maintain current daily and emergency tenant contact lists and tenant information manuals.
• Provide support to Property Managers by producing, modifying and / or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information.
• Process correspondence for tenants, contractors and other third parties for Property Management staff.
• Maintain and update insurance certificate files for all contractors performing work at the properties.
• Assist with the scheduling of contractor work and coordinate with tenants.
• Contribute toward overall office operational needs by helping to provide phone coverage, ordering supplies.
• Maintain and update as necessary all tenant contact information, after hour access
• Maintain reported Risk Management Policies and Incidents immediately upon occurrence and emergency contact information as well as a master tenant contact e-mail address listing.
• Handle miscellaneous assignments as requested by management.
• Maintained a highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and POs.
• Assisted property manager as needed on special projects.
• Assist with the coordination of rent / lease collections.

Tenant Services :

• Assist and administer lease agreements.
• Dispatch tenant work orders; Maintain tenant work order e-mail.
• Handle tenant, vendor, and prospective tenant walk-ins.
• Assist with tenant and vendor related interface as needed.
• Assist Property Manager with tenant relations as required

Required Experience :

• 2-3 years administrative experience in a commercial leasing office environment
• Knowledge of office and accounting procedures
• Familiarity with facilities operations & Residential tenancies
• Excellent customer service
• Strong ability to work independently; Ability to research and problem solve
• Demonstrated knowledge of phone and email procedures and etiquette
• Ability to prioritize and meet deadlines.
• Strong attention to detail
• Ability to create forms from scratch
• Very organized
• Knowledge and understanding of filing with Land titles
• Understanding of Strata Form B’s F’s and I’s.
• Adobe
• Typing at 30 words per minute
• Excellent Microsoft Excel + Word skills
17 days ago