Technical Support Representative (IAM)

Job Description

Technical Support Representative (IAM)

This is an open role with our client in the insurance industry, offering an exciting opportunity to join a dynamic Cybersecurity team specializing in IAM Access Provisioning.

With two positions available, this opportunity is ideal for a motivated professional ready to make an impact.

What is in it for you :

• Hourly salary of 22.
• 6-month contract with the potential for permanent employment.
• Full-time position : 37.50 hours per week.
• Hybrid work : In-office three days per week with mandatory attendance on Wednesdays.
• Opportunity to work in a dynamic and professional environment.
• Join a passionate and inclusive team of professionals.

Responsibilities :

• Manage the lifecycle of employees, contractors, third-party users, and brokers through onboarding, access changes, and offboarding.
• Perform user administration across various applications and systems, including Active Directory, ISAM, LDAP, and other business-facing applications.
• Support IT audit requirements to meet compliance programs, including Internal / External Audit, through evidence collection, review, and creating remediation plans as needed.
• Ensure service requests are addressed within SLA guidelines.
• Participate in projects concerning Access Management and Broker Sanctioning, following the entire project lifecycle.
• Develop and enhance processes to ensure compliance with enterprise governance, risk, and compliance programs.
• Maintain operational processes and procedures aligned with security policies and audit controls.
• Identify pain points and propose improvements, such as automation, to enhance efficiency and customer service.

What you will need to succeed :

• Bachelor’s degree in computer science or equivalent academic certification.
• 1+ year of Identity and Access Management experience within a financial or insurance institution.
• Solid understanding of Identity Management principles : Least Privilege, Segregation of Duties, Confidentiality, and Integrity.
• Experience with access management technologies such as SailPoint, Active Directory, LDAP, IBM Security Access Manager, Privilege Access Management, and CyberArk is an asset.
• ITIL and ISC(2); Certifications are considered an asset.
• Strong oral and written communication skills with the ability to collaborate effectively and translate technical requirements for non-technical stakeholders.
• Excellent time management and self-motivation skills, with the ability to prioritize and execute tasks independently.
• Team-oriented mindset with a willingness to share knowledge and experience.
• Demonstrated ownership and proactive behavior in responsibilities.

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.

Only candidates who match hiring criteria will be contacted.

AVICJP00002656 et AVICJP00002657