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Job Title: Sr. Desktop Support Analyst
Location: Toronto, ON (North Toronto, ON)
Type: Contract 12 month
Our client currently has an opening for a Sr. Desktop Support Analyst to work as part of the Desktop Support Team. The role will provide Networking and Desktop support to users in providing Lotus Notes Ver. 7 or 8 password resets, ID administration, PC, Laptop hardware support and BlackBerry (BES) support to approximately 2,000 end users.
(Note: Client will consider cross training on Lotus Notes if all other skills/experience criteria are met however……candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered).
Skills:
-Recent Lotus Notes (Ver.7 or 8) experience resetting passwords and or creating user ID’s
-Experience working in a mixed Unix/Windows environment is preferred (AIX, Windows
2003/2007/2008/2010, Active Directory)
-Must be MS Windows Office Suite proficient
-Strong hands on knowledge of Break Fix: Software/Hard Drives/Peripherals
-Must have good networking skills and a good understanding of basic network protocols: TCP/IP
-Knowledge of WiFi technology
-Experience supporting Black Berries: Client and BES – Blackberry hand held device, VPN remote user support experienced
-PC/Laptop Hardware troubleshooting and repair experience
-Proficient in imaging technologies: Ghost or RIS/Image X or WDS etc
-Excellent customer service skills – experienced at providing deskside support at the
executive level with strong presentations skills
Experience:
-Minimum 3 year College diploma or University degree in a technology related discipline
-MCSE and A+ industry certifications preferred
-5 to 7 years experience in PC support & Networking
-Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience
-Experience providing support to Senior Executives
-BlackBerry support experience required (client and BES)
-Ability to work in a very fast paced environment and make frequent work re-prioritization decisions
-Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment
-Professional, dynamic and career minded with a strong work ethic
