Specialist, Lead Operations - AWS

Why you’ll love Softchoice :

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work.

That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.

By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have :

Embark on a transformative journey into the Public Cloud!

The Public Cloud Lead Operations AWS is ultimately responsible for supporting the administrative functions of AWS leads and opportunity operations.

This role will provide ongoing updates and communication to all required resources involved in the opportunity. They are the first respondent on all AWS referrals, coordinating and scheduling necessary resources to support any partner and customer engagements.

The 3 key measures withing the Lead Operations management process :

Maintaining enhanced response time and meeting SLA

Ensuring consistent communication and updates of internal and external systems

Establishing operational processes and executing them efficiently

What you’ll do :

• Responsible for coordinating and scheduling the proper sales & technical resources.
• Providing consistent communication to AWS partners and internal stake holders.
• Maintaining accurate and updated information across all necessary systems.
• Driving operational efficiencies in AWS lead process.
• Collaborate with supporting teams on customer engagement and opportunities.
• Track and monitor progress of AWS leads from start to end.

What you’ll bring to the table :

• 1+ year of administrative, sales or operations role
• Strong communication skills, and experience in dealing with multiple stakeholders include sales teams, vendors, and other technical resources.
• A customer first mentality, centered on ensuring best possible experience.
• A problem-solving mind that can lend itself how it can lend itself to identifying how we can improve and optimize process.
• Detailed oriented mind with focus on maintaining accurate and updated information across multiple interval and external systems.
• Comfortable with administrative functions and data entry, Microsoft Excel, Salesforce and / or PowerBI
• Strong organizational skills and attention to detail.
• AWS Cloud Practitioner Certification (recommended in role)
• Highschool diploma or equivalent, preferred.

Not sure if you qualify? Think about applying anyway :

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.

Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here :

We offer hybrid and remote working opportunities.

Comprehensive benefits from day one of employment.

We offer meaningful work and opportunities for career growth.

Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

We offer an opportunity to build and grow a career in the technology industry.

Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.

Softchoice has been certified as a Great Place to Work in the United States for several years.

We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment :

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help :

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to .

We are committed to working with you to best meet your needs.

Our commitment to your experience :

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone.

We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID : 5692

EoE / M / F / Vet / Disability

Nearest Major Market : Chicago