Configuration Management Analyst

Job Summary:

The Configuration Management Specialist is responsible for supporting and administering configuration management and change control processes within clinical information systems in healthcare environments. This role involves collaborating with clinical and operational stakeholders to ensure effective configuration, compliance, and operational readiness of Electronic Medical Record (EMR) and Electronic Health Record (EHR) solutions.

Responsibilities:

• Support administration, configuration, and implementation of Clinical Information Systems (CIS), EMR, or EHR solutions.
• Engage with clinical stakeholders and operational leaders to gather requirements and translate business needs into configuration specifications.
• Maintain configuration inventories, repositories, and standards to ensure accurate system configuration management.
• Monitor and maintain the operational health of configuration management processes, including troubleshooting and escalation.
• Support access management activities such as role design, user provisioning, and access governance.
• Implement and support configuration audit controls, compliance monitoring, and change management processes.
• Assist with testing, validation, and operational readiness activities for healthcare applications.
• Facilitate workshops and prepare business analysis documentation supporting large-scale healthcare technology initiatives.

Required Skills:

• Bachelor's degree in Computer Science, Business Administration, Health Informatics, or a related discipline.
• Minimum 5 years of business analysis experience including requirements gathering and detailed design in healthcare or enterprise technology projects.
• At least 3 years' experience supporting configuration management, change control, or application administration activities.
• 3+ years' experience with Clinical Information Systems, EMR, or EHR implementations in healthcare delivery organizations.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Demonstrated experience working with clinical stakeholders and healthcare operational leaders.

Desired Skills:

• Experience monitoring and maintaining configuration management processes including alerts, system parameters, and troubleshooting (3+ years).
• Experience developing and maintaining configuration inventories and repositories (3+ years).
• Experience supporting access management, role design, and access governance (2+ years).
• Experience implementing configuration audit controls and compliance monitoring (2+ years).
• Knowledge of clinical operational workflows and translating them into configuration requirements (3+ years).
• Experience supporting testing, validation, and operational readiness for healthcare applications (2+ years).
• Previous experience working within New Brunswick healthcare systems is an asset.
• Strong verbal and written communication skills in both French and English are strongly preferred.

Rated Criteria:

• Business Analysis Expertise - 25 Points
• Clinical Information Systems Configuration Experience - 20 Points
• Configuration Management and Change Control Skills - 20 Points
• Stakeholder Collaboration and Communication - 15 Points
• Access Management and Governance Knowledge - 10 Points
• Testing and Operational Readiness Support - 10 Points

Total: 100 Points Deliverables:

• Comprehensive business analysis documentation including requirements and use cases.
• Configuration inventories and management repositories maintained and updated.
• Operational monitoring reports and escalation records for configuration management processes.
• Access management and role design documentation.
• Audit and compliance reports related to configuration controls.
• Validation and testing results supporting healthcare application readiness.
• Facilitation materials and summaries from stakeholder workshops.

Must Haves:

• Bachelor's degree or equivalent in a relevant field.
• Minimum 5 years of relevant business analysis experience in healthcare or technology initiatives.
• Proven experience with Clinical Information Systems or EMR/EHR configuration.
• Strong proficiency in Microsoft Office tools.
• Demonstrated ability to work effectively with clinical and operational healthcare stakeholders.

Public Sector Experience:

Preferred