Customer Success Manager
AI Technology (Manufacturing)
GTA or Alberta (with WFH flexibility)
Salary- $95,000 - $120,000 + benefits
Full-time
About the Role :
Our client, a growing AI powered technology provider in the manufacturing sector, are seeking a highly skilled and dynamic Customer Success Manager to join their trajectory in helping operational excellence in the manufacturing sector.
The ideal candidate will have a passion for technology, strong relationship-building skills, and the ability to facilitate customer adoption and retention of SaaS-based AI and IoT solutions.
Key Responsibilities :
- The Customer Success Manager takes an essential responsibility of building and maintain strong, long-lasting relationships with clients in the manufacturing space to ensure their success with our AI-powered solutions.
- Lead onboarding sessions and provide training for new customers, providing needed support and resources that they may understand the value and functionality of our solutions and maximize benefits.
- Develop and execute customer success plans, tailored to each client’s unique needs, goals, and challenges, to ensure they are achieving maximum value from our products.
- Serve as the voice of the customer within the company, ensuring customer feedback is integrated into future product development and business strategies.
- Collaborate with sales teams in understanding customer needs and identifying renewal requirements and identifying upsell opportunities.
- Track and report on customer success metrics, including product adoption, customer satisfaction, and retention rates.
Qualifications :
- 3+ years in customer success, account management, or related roles, preferably in AI, IoT
- Prior experience in a SaaS company serving enterprise-level clients
- Familiarity with the manufacturing sector and how AI or IoT technologies can drive efficiencies and innovations in this space
- Technically savvy with strong understanding of AI, IoT, and SaaS technologies, including implementation and support
- Exceptional verbal and written communication skills, with the ability to lead compelling product demonstrations and facilitate engaging training sessions
- Demonstrated success in building and maintaining strong customer relationships at all levels
- Proactive approach to identifying problems and finding innovative solutions that meet customer needs
- Comfortable working with data to analyze customer usage patterns and identify trends or areas for improvement
Preferred Qualifications :
- Experience with AI or IoT solutions for manufacturing
- Proficiency with various customer success management tools and CRM systems
Benefits :
- Competitive base salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for growth within a fast-paced, innovative company
- This role can be based in either the GTA or Alberta region with hybrid working arrangement
If you're passionate about AI and IoT technologies and want to help transform the manufacturing industry, we'd love to hear from you! Apply now and be in the driver's seat of customer success through cutting-edge technology.
Senior Customer Success Manager - 100% Remote
Are you passionate about building strong relationships with customers and ensuring their success? Do you excel in guiding clients through their journey with a product, ensuring they derive maximum value? If so, we invite you to join ABC Trainerize as a Customer Success Manager. Minimum of 3-5 years ...
Enterprise Customer Success Manager
We are seeking an Enterprise Customer Success Manager (E-CSM) with a deep understanding of business and financial fundamentals, SAP solutions, and customer engagement and value realization. Influence, persuade, and engage with customer and internal stakeholders around key customer success best pract...
Customer Success Manager
As Customer Success Manager, you'll be responsible for managing and resolving support requests from customers of our 8 WordPress elearning and automation plugins. You will work with our support and development teams to ensure the successful and timely resolution of requests that can often be quite c...
Customer Success Manager - TELUS Health
Successful Customer Success Managers are laser-focused on achieving outcomes and are passionate about helping clients define and achieve their own success. As a Customer Success Manager, you will be at the forefront of driving the ongoing success of our valued clients. You will quarterback the strat...
Enterprise Customer Success Manager (French Speaking)Remote, Canada - UB Customer Success - Customer Success
We are looking for an Enterprise Customer Success Manager to partner with our largest customers post-sale to maximize the value our customers achieve with Udemy Business and ensure customer retention, satisfaction, and growth. Develop individual success plans for each customer to ensure Udemy Busine...
Customer Success Manager
Customer Success Manager (CSM). Be a key player in customer onboarding, activation, and satisfaction, focusing on value realization and long-term success. Customer Success Strategy Development. Build long-term, strategic success plans aligned with customer goals, while regularly conducting business ...
Remote Customer Success Manager – Tadaweb
You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success. Our SaaS platform follows ethical principles and actively supports the implementation of customer policies. You will train and mentor our cus...
Customer Success Manager
TheCustomer Success Manager(CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. Work with Transition Manager to ensure successful handoff of customer from the Sales team to the Customer Success team. They act as the p...
FPA Customer Success Manager
Create a detailed business analysisoutlining problems opportunities and solutions for our customers bysuccessful advising on: Budgeting and forecasting planning andmonitoring financial modeling standard reporting andmore. Manage interpret and validate all datathat is produced by the customer maintai...
Bilingual Customer Success Manager - French/English
We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. ...